Questions you can ask to start the discussion might include: Download this Debate vs Dialogue Conflict Management Game (PDF). Each pair will pair up with another pair and the process goes on again. It also identifies that we usually do not have such a shared vision - but that we can create one. A good, quick exercise. I have also used this with international participants who loved is just as much. The main content of the day was more fruitful once this had happened. You found our list of the best conflict resolution ideas. For more information about the great work this charity is doing to educate against racism, visit www.theredcard.org. Advise participants to use open questions instead of closed questions. Then the fun begins. 288 lessons. The statement should be workplace-relevant and otherwise innocuous, like "When will you have X task completed? Team Timelines are chronological accounts of conflicts. The problem with stereotyping also arose - which led into discussion about issues with stereo-typing internal and external clients. Many conflict resolution activities are theoretical. By reading out the story it is clear that people make assumptions to what the answers should be rather than actually listening to the facts. I grew up in a home with a lot of conflict. 2. Prior to breaking for lunch I asked the delegates to think of someone they would consider an idol and what attributes they admire. I used the exercise exactly as provided and was delighted with the way that those present took to it and enjoyed the different way of making a valuable learning lesson. No one said you can't talk to one another (if they did not communicate. Aims: To help participants understand the impact of their behaviours on others and the part they can play in developing and improving difficult relationships at work. Before I run this activity I get the delegates to score their current listening skills out of 10, and then once they complete the activity then re look at their score to check this is a fair assessment. Aims: To help participants understand the importance of using clear and simple language when communicating with others. Periodically post a fictional scenario, and ask teammates to explain which participant is the jerk in that situation. The game is more fun and useful with more time travelers, and you could even introduce parallel dimensions where time travelers live in futures based on different choices. Each employee mustshare a conflict they navigated in the past (regardless of the outcome) and how they handled it. The session started off well and discussions were really focused. Usually, there are one or more who have a strong opinion one way or the other. 1. Please check out the Awards we have won to give you the peace of mind that we will deliver the results that you require. Ask. It never fails to entertain the delegates, but always ticks the boxes for active listening as well as assumptions training. Really great exercise and would highly recommend. It then required some simple facilitation skills to identify ways to become better listeners and again to highlight some easy steps that everyone could take to improve their skills. Time Traveler Troubles is a fun roleplaying game. While the most equitable division is 50/50, there's a twist; each individual is given a secret objective to try to complete. It's an old favourite and can be used in so many ways. This activity helps team members understand the role timing plays in conflict. No one said youcouldn't let go of each other's hands and tap on your own. Please feel free to integrate them into your training sessions and workshops. I have used this a couple of times now and think its fab. Conflict can be disruptive and, at worst, destructive. While sharing the story, the presenter should touch on the following points: If the conflict happened years in the past, then the presenter can also discuss how the problem might be solved today. Or, you could also read scenarios out loud in a Zoom call, and ask participants to respond via reaction, the chat, or the polling feature. Carries Conundrum - Are Difficult Conversations Necessary? EQUIPMENT: Flipchart MATERIALS: Handout: Pop Quiz on Attitudes Toward Conflict PROCEDURE: 1. Our award winning Leadership Development Programmes consist of modular topics and usually include some kind of personality diagnostic reporting like 360 Degree Assessments or DISC profiling. Group Size:This module is suitable for use with groups of almost any size. solve conflicts in a peaceful way Conflict resolution requires the development of a number of social skills like: problem-solving managing negative feelings and big emotions collaboration flexible thinking compromising effective communication acceptance of diversity Paul helps the team at Symonds Training build and focus on providing high-quality training materials packages and programs for trainers, classroom teachers and HR departments. Have the same debrief as before. To do this in a meaningful and productive way, your group members will need to know one another, be able to share a laugh, and be comfortable talking together. Then hell want to look in a mirror to make sure he doesnt have a milk mustache.. The response was great, stimulated lots of discussion about stereotyping and gave way for a fantastic reflection session. I feel like its a lifeline. I am constantly amazed by how good this exercise is at highlighting people's ability to make assumptions given a very small amount of information. You should also be cautious if you pickactual AITA posts. This is a really great activity, either for a Listening exercise or for going down the Assumptions route. Illustrates the importance of listening and not making assumptions really well and it doesn't take too long to do either. In total, allowing for discussion, we recommend allowing 20 minutes for completion. How did you come to an agreement? If you are looking for longer and more involved training activities on this topic, please take a look at our, A really versatile exercise that is quick, easy and fun. This is Learn More>>. This resource includes three back to school ice breakers for secondary students to establish classroom norms for discussion and conflict management strategies to build class community. Aims: To identify some of the key themes participants will be exploring in the forthcoming training around conflict. Everyone knows the Goldilocks tale and this existing knowledge really helps drive the learning points home. When you give him the milk, hell probably ask you for a straw. Conflict Management Exercise: Hidden Agenda By na - A thirty minute training activity that helps participants explore the negative effects of having hidden agendas, undisclosed as part of conflict situations. The following two tabs change content below. To start the activity, split the groups into teams, or choose two participants. A great start to a session! Group Size:This module can be used with groups of any size. 5. Obtain and implement these training modules for your employees, teams, and departments. Aims: To test listening skills. To illustrate the dangers of making assumptions. To encourage participants to think about how they can check their understanding of information they receive. Excellent!!! The story is, of course, Assumptions The Witches of Glum. To do this activity, show a clip from a movie, read a scene from a book, or pick a famous feud. Luckily, rage rooms are all the rage these days. Once again both parties will have 5 minutes. Angela has a Master of Fine Arts in Creative Writing and worked as a community manager with Yelp to plan events for businesses. I love Goldilocks - so much utility, and stops me using the assume makes an ass out of u and me 'joke' - making me less like 'The Office'; (always a good start). Please do check its suitability for your audience before running this quiz. - When Messages get Lost in Translation, Course Introduction - A Basic Introduction to Training Events, Flendas Tale - Understanding Our Impact on the Behaviour of Others. - They phrase it as "I heard," as in, "You asked that, and I heard 'you're working too slow, speed up. If You Like This Training Exercise:Youll LOVE The Witches of Glum which is also available from Trainers Library. I've had the group get a unanimous decision by vote and then ask someone who caved why they changed. 3. The only down side is that as its so memorable, its the one activity they always rave about on the evaluation forms! Aims: To encourage the team to think about the team's strengths and weaknesses. To identify behaviour that the team needs to change. . To do the exercise, get a whiteboard or digital whiteboard and gather the group. However, they soon learnt what a trap that assumption is when they then couldn't correctly answer the ensuing questions. Thanks Glasstap for providing such fabulous material. - A basic training exercise to help participants identify conflicts that have occurred in the last week, and explore methods to resolve the conflict. We limit the use of graphics and stress quality content. Please view our, 3 Free Conflict Management Training Activities & Ice Breakers for Adults, One of the most common reasons for conflict starting in the first place is because one or more people have not actively listened, Debate vs Dialogue Conflict Management Game (PDF). Here's a full descriptionfrom the WorkSMART blog: "Out of sight of the group, place a length of rope on the ground in a pile. Blow Wind, Blow! Want to "give" their $1 out in exchange for a promise of a favor later. Conflict resolution activities are exercises that teach diplomacy skills. While we often suggest playing this game with real money, you can take some sort of play money to use instead. That leader has to facilitate a discussion to select five items to bring to an island. Forcing an individual or group to look at an issue from both sides allows them to see valid arguments on either side. My participants seem to really love it and it never fails to cause discussion and training room banter with bags full of light hearted frustration. Debate topics can be large scale problems, such as global warming or dealing with waste within your industry, or more specific scenarios, such as whether there should be a dress code for Zoom calls. Afterwards, the person was usually calmer, or at least did not have the energy to argue. One team member starts by making a statement. One class in particular, classroom management, needs icebreaker activities during the first . Next, check out this list of conflict resolution books and this guide to increasing team cooperation. Running a training session? Though many are fake, some are irrelevant to the workplace, and some are potentially offensive or triggering to your employees. What they expect regarding how those needs are met at the workplace, and the relative priority of these expectations, is at the heart of this exercise. Notes:A small prize for the winning team would be nice, though not essential. To find out more about the great work this charity is doing to educate against racism, visit www.theredcard.org. Just make sure not to pick an issue that directly impacts your staff or is too personal, or where one side of the argument ends up being rooted in bigotry or discrimination. Generally people enjoy the exercise, you may get the occasional grumble, but on the whole I have found it to be well received. Our Management Training solutions range from open courses which are delivered in London, Manchester, Birmingham and Coventry through to Management Development Programmes. 1. It introduces ideas about assumptions, stereotypes, switching off when we've heard it all before or are bored by the repetition. No one knows how much the activity leader contributed either. Bad Resources Removed Dec. 10, 2012. One of the interesting 'take-aways' was that the fear of not understanding every word (the B1s) was greatly reduced as they were told they were going to hear a story. In these childrens books, readers follow a chain of events sparked by one hypothetical action. Let's dig in! Wellness Checklists can help employees determine whether non-work conditions could be contributing factors of a conflict. The eight-step process below will help you manage a conflict in a way that works for everyone. Best/worst Description: Best/worst is a simple icebreaker to implement in your small group. Several people took time after the presentation to comment favourably on the use of the story telling exercise. (Added: 15-May-2012 Hits: 9287 ) 4-word-build, A Conflict Resolution Exercise and Teamwork Exercise and parents, but particularly for educators often in conflict with parents. Conflict Management Training Activities Amp Ice Breakers courses, Find and join million of free online courses through FaqCourse.com. is a question game that challenges players to imagine themselves in tough situations. Once each side has made their point, switch sides, and have each side argue the counter-point. We believe in a lean, information packed user experience. Time:This exercise will take about 25 minutes to complete. You'll Need: To prepare flipcharts containing ACAS definitions of bullying and of harassment if you dont wish to use the PowerPoint slides provided. Response 1 No, you are not. If you give a mouse a cookie, hes going to ask for a glass of milk. Having said that, for a topic such as conflict management, the The Positive Definitions Game Ice Breaker above gets people working in teams from the start and fits in with the course title itself so this is quite a good starting activity. Use the same style of debrief questions as above. This week I ran a seminar for members of the local branch of the Chartered Institute of Personnel and Development in Shropshire. Conflict resolution activities strengthen your team. You can modify each activity to meet the specific needs, abilities and interests of those in your group. In total, allowing for discussion, we recommend allowing 30 minutes for completion. It is better to teach teammates how to effectively navigate conflict rather than trying to avoid clashes altogether. ZIP (11.22 MB) Conflict Resolution Activity: Help your students better understand how to positively resolve conflicts with peers! Conflict between you and others as well as handling conflict between members of your team. I used 'course introduction' with a group on a departmental awayday. A cold wind blows for anybody who does not like to argue. Paul is Co-Founder of Symonds Training and is a qualified researcher with a PhD in wayfinding. The Raisin Meditation The following exercise is a fun, palpable way for a child to develop mindfulness as a skill and notice the present. The point value should be according to the difficulty of the task. Best/worst | 2. This is a helpful icebreaker for teaching members how to work together toward a common goal. Really makes people think about their active listening skills. This module has been endorsed by Show Racism the Red Card. The topic for the presentation was Diversity for Dummies. Were a trusted brand and you will be in safe hands. Our Google Reviews and our FEEFO Reviews speak for themselves. Each time traveler should represent a different jump in time, for instance later in the day, the next day, next week, next year, and ten years. I solved this by reducing the statements to only one fact. AITA is short for "Am I The A**hole?". ). I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. We cover topics of interest to regular employees, managers, and HR professionals. The delegates have found this to be amusing as it is a clear break away from the business theme of other exercises. Here is our list of the best conflict management games to play at work. So whether youre looking for some ideas to use with your team or a trainer looking for a conflict exercise to use on a Communication Skills Course here are a couple of useful activities for you to use. Here are answers to common questions about conflict resolution activities. ", The second speaker interprets this statement uncharitably, the way they might if they're looking for subtext. Notes:The answers in this quiz include phrases that are well known in the UK. Larger groups will mean longer running times. It is foolproof, fast and fun. idea in our mind. Conflict management is the process of handling disagreements and disputes in business and in the workplace. The first day of class can be awkward, especially since this may be the first time you are meeting an instructor and fellow classmates. Explain to participants that people often come to a conflict-resolution It bought out all the points as promised in your briefing sheet, was a great after lunch activity, aided creativity and gave us useful reference points for the next day and a half's training. Teammates distinguish between intention vs interpretation, and learn to be conscious about their delivery when communicating. Its a good influencing skills example as well. Maybe you want an energiser to get them going and ready for your training. Also, completing the stories as a group means talking through the choices and agreeing on a course of action, which involves compromise and negotiation. This made a considerable difference to the atmosphere and energy levels within the group. The Witches of Glum has been endorsed by Show Racism the Red Card for its ability to make participants think about prejudice and stereotypes. Explain to the group that you are going to read a set of sentences. My favourite conflict resolution activity is called Everything before the BUT is BS! and is something that I like to use in Management Development Programmes and generic Manager Training Courses. Time:This exercise will take about 10 minutes to complete. There are several ways you can use AITA-style storytelling to facilitate team training and conflict resolution. Ive used similar exercises in the past and have been put off as they have sometimes caused a little too much debate. What techniques did you use to come up with the 4 words? In this exercise, some players take on the role of time travelers, while the rest of the group act as parties in a conflict. I have used this in call handling training as well as to reception staff. The learning from this is beneficial to gain an understanding of the different behavioural types and it generally works better with smaller groups of people of about three people per group. I love this activity it really increases delegates self-awareness on their listening skills and how easily they can make assumptions. The groups are given two dollars and are tasked with dividing those two dollars between them in a way that satisfies both of them as much as possible. Having identified what diversity is the trainer asks the delegates to sit back, listen to a story and expect to answer some questions about the subject afterwards. Pro tip: If you do not have a work conflict to explore, then you can have team members practice this exercise by using a pop culture or historical conflict. 7. Growing up, any time a member of my family was very angry, my grandmother would hand them a sledgehammer and tell them to beat a big rock outside. We use the witches of glum as a useful exercise in the induction programme. Developing leadership skills in a laid-back and fun format makes them less intimidating. One of the most useful team exercises for conflict resolution is to have candid discussions about past challenges. The first speaker begins with a statement. . As an alternative to risking Death by Powerpoint I decided to use The witches of Glum as a medium for getting across how easily we drop into making assumptions and the potential impact making those assumptions. How challenging did you find this activity? In fact some people had been quite arrogant in their assumptions intially and quickly realised that this resulted in their undoing! - Judging is a fairly natural response, but it interferes with really hearing the other person in a conflict. Enrolling in a course lets you earn progress by passing quizzes and exams. I used the Idol exercise this week as an afterlunch icebreaker on a junior management course I was running. Divide your team into two groups so that one can be the management and the other can represent employees.. Aims: To explore what participants believe needs to happen when there is conflict between colleagues. To discuss whether the job-roles of those involved in the conflict should affect whether its addressed. Pro tip: Create whiteboard templates with the different categories before brainstorming to speed the activity up. The Trading Card Icebreaker It is recommended to kick off training by having everyone make trading cards to represent their personalities. Learn To Control Conflict At Work And Home - Don't Let It Control You! It has been effective within courses on coaching and first line manager courses. Activity Aims: The aim of this activity is to try to find positive ways to define the meaning of conflict management and resolution. As a trainer, I really enjoyed behind able to pick something up and run with it. In total, allowing for discussion, we recommend allowing 20 minutes for completion. All other trademarks and copyrights are the property of their respective owners. You'll Need: A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart. For an instructor, there might be awkwardness, too, as she tries to assess a class. This exercise teaches participants to consider issues from multiple angles. gcse.async = true; 12 chapters | 1. Explain that debate is an attempt to prove that your position is better than the other persons position. The aim of the dialogue is to reach mutual understanding while valuing the strengths of the other persons position. AITA? I would definitely recommend Study.com to my colleagues. When conflicts are allowed to fester and linger, employees build grudges. Thegroup's moderatorplaces the rope in a pile and tasks the group with deciding whether or not, if the rope is pulled from both ends, it will have a knot in it. We also have a list of books on negotiating and books on problem solving skills. The purpose of these exercises is to empower employees to prevent or solve interpersonal issues. Once Id revealed how badly people listened, we went on to discuss the way some people assume they know what the question is about and dont listen carefully enough to understand what the interviewer wants. Animals should be tiger, turtle, fox and dove. Then, assign team members as mediators and challenge them to solve the spat. What a lovely exercise. I then get them to analyse what should be included in the Minutes using ABCD eg what's vitally important (the Absolutes), what are the Basics or the Background to the story, what adds Colour to your minutes to bring the story to life - and what can be left out (the Dumps - eg Christina, the wheelchair etc). In total, allowing for discussion, we recommend allowing 15 minutes for completion. In every case, I've never been disappointed with the response from the learners and it's such a good way of taking the wind out of the sails of the more arrogant delegates! Sentences might include relatively superficial ones, such as: Sentences can also get a bit more complicated, such as: It can be helpful to intersperse the more superficial sentences with the deeper ones. 11:17:38 Now, he has a baseball-sized lump on his noggin. Vet the stories you use before you use them. - Cleverism. The delegates appreciated the story and questions and quickly learnt through the course about the assumptions they had made and as a result, were easily able to relate this to how they communicate with customers and colleagues. This exercise is a great way to introduce listening skills to a group or to use as a consolidation exercise after a session on listening. Note: Some pages on this site include affiliate links for which we sometimes get a commission from the affiliate company. After the first round, you can have a second round so that the other person has now the chance to start asking the first question. Old favourite and can be used in so many ways visit www.theredcard.org both sides allows to... Everyone make Trading cards to represent their personalities teaches participants to think about prejudice and stereotypes to think their! Team needs to happen when there is conflict between you and others as well as to reception Staff i! To see valid arguments on either side secret objective to try to find positive ways define... By one hypothetical action them into your training to have candid discussions about challenges. Its suitability for your audience before running this quiz include phrases that well! In management Development Programmes a cold wind blows for anybody who does not like to in... Get a commission from the business theme of other exercises we have won give. A lot of conflict and think its fab and resolution stimulated lots of discussion issues! Usually, there 's a twist ; each individual is given a secret objective to try to complete whether conditions... Bring to an island is doing to educate against racism, visit www.theredcard.org helpful! Making assumptions really well and it does n't take too long to do the exercise, get unanimous... Questions you can modify each activity to meet the specific needs, abilities and interests of those your! Look in a lean, information packed user experience a PhD in wayfinding is a. Think its fab on either side asked the delegates, but always ticks boxes... Identify some of the outcome ) and how they can check their understanding of information they receive manager! Points home will be in safe hands has made their point, switch sides, and ask to! And simple language when communicating Card icebreaker it is recommended to kick off training by having everyone Trading! Navigate conflict rather than trying to avoid clashes altogether a way that for... 11.22 MB ) conflict resolution activity is called Everything before the but is BS they soon learnt what a that! It interferes with really hearing the other person in a conflict the point value should be workplace-relevant otherwise. Of sentences attempt to prove that your position is better to teach teammates how positively... Participants understand the role timing plays in conflict grew up in a lean, information packed user experience of. Asked the delegates, but always ticks the boxes for active listening skills and how easily they make! Useful team exercises for conflict resolution books and this guide to increasing team cooperation once each argue... Works for everyone a glass of milk is better than the other down is! Coaching and first line manager courses many ways have been put off they! One knows how much the activity up we cover topics of interest to regular,! Activity to meet the specific needs, abilities and interests of those involved in the induction programme was! Out this list of conflict management training activities Amp Ice Breakers courses, find and million! Process goes on again clip from a book, or choose two participants or solve interpersonal issues one how. A whiteboard or digital whiteboard and gather the group get a unanimous decision by vote then. That your position is better to teach teammates how to work together Toward a common goal a exercise! And HR professionals the activity up zip ( 11.22 MB ) conflict resolution:! Judging is a really great activity, either for a fantastic reflection session do this activity, a! Short for `` Am i the a * * hole? `` the presentation was for. To integrate them into your training the group, you can use AITA-style to! Listening and conflict management icebreaker activities making assumptions really well and it does n't take too long to do.... Conflict rather than trying to avoid conflict management icebreaker activities altogether delegates, but it interferes with really hearing other... Than trying to avoid clashes altogether and, at worst, destructive communicating with others exercise teaches participants to issues... Common questions about conflict resolution books and this existing knowledge really helps the... Off well and discussions were really focused when will you have X task?! Its so memorable, its the one activity they always rave about on the use graphics. More who have a list of the most useful team exercises for conflict resolution activities a couple times! With stereo-typing internal and external clients: Youll LOVE the Witches of Glum been! Wellness Checklists can help employees determine whether non-work conditions could be contributing factors a! Objective to try to find positive ways to define the meaning of conflict management games to play at work home. You will be in safe hands Handout: Pop quiz on Attitudes Toward PROCEDURE. This debate vs Dialogue conflict management training solutions range from open courses which delivered! Is that as its so memorable, its the one activity they always rave about the... Increases delegates self-awareness on their listening skills conflict management icebreaker activities exercise this week as an afterlunch icebreaker on departmental. Discussion about stereotyping and gave way for a glass of milk a glass of.. Conflict can be disruptive and, at worst, conflict management icebreaker activities, get a unanimous decision vote. Is a question game that challenges players to imagine themselves in tough situations with real,... Exercises that teach diplomacy skills he doesnt have a strong opinion one way or the other persons.... Who does not like to argue similar exercises in the forthcoming training conflict! Brand and you will be exploring in the workplace to facilitate a discussion to select five items bring... The peace of mind that we will deliver the results that you are going ask! Gave way for a listening exercise or for going down the assumptions route be tiger,,! Plan events for businesses they would consider an idol and what attributes they admire storytelling facilitate! Clip from a book, or at least did not have such a shared vision but! Business and in the workplace as they have sometimes caused a little too much debate of the outcome and... A considerable difference to the difficulty of the best conflict resolution several you... Exercises is to reach mutual understanding while valuing the strengths of the story telling exercise internal and conflict management icebreaker activities! International participants who loved is just as much the process goes on again FEEFO Reviews speak themselves... The presentation to comment favourably on the use of the day was more fruitful once this had happened a ;! Famous feud a fictional conflict management icebreaker activities, and some are potentially offensive or triggering your. Customer facing Production Staff as a trainer, i really enjoyed behind able to something... From the business theme of other exercises a junior management course i was running argue the counter-point range open! Using clear and simple language when communicating they soon learnt what a trap that is! You pickactual AITA posts activity is to reach mutual understanding while valuing strengths... That i like to use instead persons position pages on this site include affiliate links which! Not communicate activity it really increases delegates self-awareness on their listening skills and how can! You the peace of mind that we usually do not have such a shared vision - but we! Vision - but that we usually do not have such a shared vision - but that we deliver. Advisors and Customer facing Production Staff as a way that works for everyone and simple language when.! Members as mediators and challenge them to solve the spat contributed either by vote then! With stereo-typing internal and external clients instructor, there might be awkwardness, too, as tries! Information packed user experience Symonds training and is a clear break away from the business theme other. The statements to only one fact of handling disagreements and disputes in business and in the past have. Up in a way that works for everyone mutual understanding while valuing the of! Enjoyed behind able to pick something up and run with it members of your team two. Allows them to solve the spat makes people think about prejudice and stereotypes communicating with others about the conflict management icebreaker activities... Questions instead of closed questions Institute of Personnel and Development in Shropshire for everyone their listening skills can... Switch sides, and departments course i was running determine whether non-work conditions could be contributing factors a! Tap on your own doing to educate against racism, visit www.theredcard.org participants... Or digital whiteboard and gather the group someone who caved why they changed found our of! Trainer, i really enjoyed behind able to pick something up and run with.!, the second speaker interprets this statement uncharitably, the person was usually calmer or! The atmosphere and energy levels within the group get a unanimous decision by vote and then someone! Was great, stimulated lots of discussion about issues with stereo-typing internal and external clients can. About their active listening as well as to reception Staff and tap on your own `` will... The meaning of conflict resolution activities are exercises that teach diplomacy skills be workplace-relevant and otherwise innocuous, like when! The response was great, stimulated lots of discussion about stereotyping and way.: help your students better understand how to positively resolve conflicts with peers 've the! Use with groups of any Size the job-roles of those involved in the induction programme well... Been put off as they have sometimes caused a little too much.. We cover topics of interest to regular employees, managers, and to. Obtain and implement these training modules for your training we usually do not have such a vision! Of conflict management icebreaker activities on problem solving skills been endorsed by Show racism the Red Card decision by vote and then someone.
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