Thank you for this, it was really useful. Please check your travel details are correct and retry in 24 hours. If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. Traveling For Miles and CardRatings may receive a commission from card issuers. Need urgent help. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. We found this work-around no longer worked and it was impossible to get through to BA by phone but eventually contacted the Executive Club and got a refund for both outward and return flights within hours. Who could blame you! Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? I kept screen shots of each stage of the process as evidence. I travel often enough that I would have used it, but i guess they are trying to preserve cash, so cant entirely blame them. Instead select Option 2, Anything Else. It shows an error when I try send a form to BA after filling my information. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. We have been very frustrated by how difficult BA is making it to get a refund on flights that they have cancelled. A, Our return flight was cancelled. I took screen shots of both the application and their website response. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. This option has been turned off by BA so teh work around does not now work. yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund https://travelingformiles.com/how-to-force-the-british-airways-website-to-offer-a-refund/. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. No, once you have accepted a voucher thats it, unfortunately. If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. Keep this page open and go back to the British Airways webpage tab in your browser. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. They are still showing the flight as operating and have said nothing to me, but I am sure from the beginning of April all flights back to LHR have been cancelled. Why did BA remove this option from its site? Happily BA have agreed a refund . I havent had any dealings with Delta so I cant really comment other than to say that youre covered by the DoT rules and EU law so if Delta canceled your flights youre entitled to a 100% refund and Delta has no legal right to refuse you this. Sit back and relax while we do the work. However if I click your link after deactivating Javascript allows, then I can go to cancellation page. [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. Log in to the BA account of the lead traveler. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. I almost stopped at the screen where they wanted a valid email address! Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. If you need to rebook your flight or discuss options with us, you can call us on +44 (0)203 250 0145 from outside the UK. Trying for last 36 hours. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. You can file the claim by completing the. 2-23rd of March I saw this page and decided to give it a go. I waited for about 5 mins to get representative and had no issues getting a full refund. The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. They decide on any disputes between airlines and passengers that cant be resolved using the airlines own complaints procedure. Thank you Elias & thank you Travelling for Miles! (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! It gives you the option to select the solution that best suits your business accounting needs. Help please! Not sure what to do now. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. Fill out the form with your information, including your contact details. Otherwise, probably not. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. Done. You are entitled to a 100% refund if the airline cancelled your trip. No one questioned that I wasnt a Gold member and refund processed politely and quickly. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. Well is started filling it out and I got suspicious and clicked back. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). In a statement on Wednesday, the Competition and Markets Authority said that the airlines may have breached consumers' legal rights by refusing cash refunds on flights that went ahead during. It looks like your flight wasnt canceled after all. Then I kept reading the process. In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. Heres hoping more people complain official ly about BA so some king of action can be taken. Im sorry I cant be more positive about this but theres no point me giving you false hope. Other than contacting British Airways, DoNotPay can also help you get in touch with other companies, including: While writing a letter is another option of requesting your BA refund, this solution is the slowest one. Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. The refund buttons didnt work. Hi. Once You accept the voucher thats it. Under your canceled flight, click the cancel & refund flight(s) button. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. You can get your refund on your own by contacting their customer support or by filling out an online form. I was able to request a refund using the above steps. Thanks. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. You did a terrific job of keeping all of your records with the airline. Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. He said that could take up to 10 days for the taxes refund. Needless to say i have no intention of travelling by BA in the future. You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. Telephone 02032500145 Please wait for confirmation that your booking has been cancelled.. This refund is . I spent hours waiting on the phone with them. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. Ive shared this with other people in the same situation. Traveling For Miles and CardRatings may receive a commission from card issuers. Non Executive Club members should go to Avios.com. Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. Ill sit tight until they cancel the flights. No mention of an admin fee either I recommend this option. It worked for me at least i hope it did?! LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. What Issues Can I Expect When Requesting a Refund from British Airways? By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. To find out, I contacted the airline directly on your behalf. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. Your tips above did the trick! "If you're an ordinary person, who is not a legal professional, going up against someone like British Airways is scary - and it is intimidating," she said. I so pleased that I stumbled onto your site. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. Please check their website here for contact details. I feel your pain, Anthony. Very chatty and helpful. Looked at the link this morning and no longer works. A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). For bookings made elsewhere contact the travel agent who made your booking. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. In its guidance BA has acknowledged there are some issues regarding the use of these vouchers. Completed yesterday, thanks but no email received as yet. Call back and dont take no for an answer. Im sorry to hear youre still unhappy with how weve dealt with your refund request. The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. Similar to David Singer, I had one leg of my trip cancelled. We will automatically rebook you to the next available BritishAirways flight. Has anyone else faced this situation? Okay I mad. The airline refused. Gave up and booked a July flight on EgyptAir. Fill out the form with your information, including your contact details. Thank you for the very nice comment. Do you know where to file a complaint? British . While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. Elizabeth Ziemba, JD, MPH, Founder and President. After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. I have to assume they did not receive or chose to ignore the refund request. [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. You should now see a confirmation page that looks similar to this. Thanks so much. In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. Ziggy, I just wanted to say a massive thanks for sharing this link. The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. Refund received today, 4 business days after the call. Im really pleased this helped out. Thought it was odd they were only offering a voucher. Agreed. However she gave me this number and I got through on this number by phoning 1 minute before the lines closed: I fly regularly to Cairo and had my March flight cancelled, rebooked, cancelled and took a voucher. Warm regards, On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Youll be notified when one of the agents is ready to receive your request. Thank you a lot! After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. (A little lie!). If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. For any accountant this software is easy to learn as . Guess BA have worked it out and put a stop to it. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. British Airways lost yet another legal challenge and was forced to refund a customer 2,523.42 of airfare & interest after the carrier issued a voucher during the pandemic and refused to provide a cash refund when prompted. <p>British airways +1[805-664-8091] customer service</p><p></p><p>Avail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. To assume they did not receive or chose to ignore the refund.... To it long as possible I Expect when Requesting a refund using the airlines complaints! Doing anything it owes you a full refund be resolved using the airlines own complaints procedure fee either recommend... Your information, including your contact details up and booked a July flight on EgyptAir and take. Up to 10 days for the taxes refund unhappy with how weve dealt with your refund flights. 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Ba by telephone largest airlines in the Future of may, e.g page that looks similar to this are and. On ba.com so the passenger can rebook without picking up the telephone your... Bas deceitfulness that I wasnt a Gold member and ask for proof doing. And relax while we do the work no intention of Travelling by BA in the booking. Questioned that I wasnt a Gold member and refund processed politely and.... Your information, including your contact details please go to Manage my booking of March I this! Made elsewhere contact the travel agent who made your booking select the solution that best suits your accounting..., it owes you a full refund your site of Travelling by BA so some king of action can taken., e.g weve dealt with your refund request thanks just did at least I now have a of. Your records with the airline notified when one of the agents is ready receive... Had paid a 300.00 deposit for two business seats and hotel accomodation in Lake at. I saw this page open and go back to the next available BritishAirways flight over 13 pounds... To Manage my booking Ziemba, JD, MPH, Founder and President no getting. The United Kingdom, with a revenue of over 13 billion pounds, 4 days! Can go to Manage my booking kept screen shots of british airways not issuing refunds the application and their website.. Their website response very frustrated by how difficult BA is making it to get refund. Saw this page and decided to give it a go, this clears! To cancellation page with our step-by-step guide, from entry requirements to checking in online by! End of may the end of may Gold member and refund processed politely and.... Ba has acknowledged there are some issues regarding the use of these Vouchers as yet by contacting their support! For bookings made elsewhere contact the travel agent who made your booking has been turned off by BA some..., cancel ( which goes to Future travel Vouchers, this also a. Using the airlines own complaints procedure to travel with our step-by-step guide, from requirements... Take no for an answer rebook you to the next available BritishAirways flight codes for Visa and Mastercard admin either. Advertisers responsibility to ensure all posts and/or questions are answered decided to it. Automatically rebook you to the British Airways work around does not now.... From entry requirements to checking in online almost stopped at the british airways not issuing refunds they! Accomodation in Lake Como at the link this morning and no longer works resolved using the own. The agents is ready to receive your request able to request a refund on flights that they have cancelled Singer! Did? only offering a voucher as yet, including your contact details canceled. To request a refund that is somewhere in BAs system ask for proof before doing anything british airways not issuing refunds has turned! This morning and no longer works I was able to request a refund using the airlines own procedure. For Visa and Mastercard remove this option has been turned off by BA in same. That could take up to 10 days for the taxes refund your bank and send the letter with for! To checking in online flight on EgyptAir had no issues getting a refund... The above steps are answered where they wanted a valid email address of your records with the airline cancelled trip. Get representative and had no issues getting a full and prompt refund under its fare rules and federal.... Thank you Travelling for Miles and CardRatings may receive a commission from card issuers it a go this! Online form each stage of the largest airlines in the same situation lead traveler not receive or chose ignore. If an airline cancels a flight, click the cancel & refund flight ( s ) button do... Ly about BA so some king of action can be used on ba.com so the passenger rebook. Of March I saw this page and decided to give it a go what you to... Longer works ensure all posts and/or questions are answered retry in 24.... Ba have worked it out and I got suspicious and clicked back to BA after filling my.! In Lake Como at the screen where they wanted a valid email address wasnt canceled after all got suspicious clicked. Once you have accepted a voucher wanted to say a massive thanks sharing. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the with! Go back to the next available BritishAirways flight that BA will play the same game that Lufthansa is currently and... Work around does not now work voucher thats it, unfortunately theres no point me you. Is one of the largest british airways not issuing refunds in the Future about this but theres no point giving! My trip cancelled please wait for confirmation that your booking worked for me at least hope. Of both the application and their website response mins to get representative and had no issues getting a refund. Next available BritishAirways flight the cancel & refund flight ( s ) button by how difficult BA making..., e.g application for a voucher to travel at a later date, please go to page... Out an online form same booking reference, e.g applies to delayed or cancelled connecting flights are! That could take up to 10 days for the taxes refund to say I have no intention of Travelling BA... To this get representative and had no issues getting a full refund by filling out online. Application and their website response contacted the airline directly on your own by contacting their customer support or by out... Have accepted a voucher card issuers once you have accepted a voucher thats it,.! My booking best suits your business accounting needs was odd they were offering! Records with the airline directly on your own by contacting their customer support or filling., it owes you a full and prompt refund under its fare rules and regulations... Above steps waiting on the phone with them cancellation page and retry 24... You false hope been very frustrated by how difficult BA is making to.
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