I expect reasonable compensation as if they were sold-close that that price on TRR.I am SO SORRY that I even considered selling these on TRR! It is always a hit or miss when purchasing things internationally. If you want to buy or sell the RealReal, the best place to go is TheRealReal.com. The RealReal in May 2020 filed its answer and affirmative defenses to the amended complaint, and in October, filed its pre-motion letter seeking to amend and attaching proposed counterclaims. RealReal com reviews show that people love these Chelsea boots because the upper is made from leather, making them durable. Required fields are marked *, This field is required No brand is perfect, so its inevitable for the best ones to have some negative reviews. The only times I don't get charged duty are when items are shipped via USPS and marked as a gift. Sustainability High-value orders include orders with an item that costs $1,000 and any order you place within 24 hours worth $1,000. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Unwearable. You can reach out to The RealReal support team via the following contact methods: You can also contact them if you are interested in the company culture or looking for The RealReal careers or The RealReal jobs. NAFTA (recently renegotiated at the USMCA [United StatesMexicoCanada Agreement] but not yet ratified) means that you wont pay import duties on goods that were made in the USA and are coming directly from there into Canada. And thats in addition to however many hard-earned clams youve already forked over to the retailer. This is the The RealReal company profile. Bag was put in dust bag then thrown in box. Yes, The RealReal is a legitimate website and customers seem to enjoy buying and selling their products. Nerd alert: Were about to get deep into the world of trade treaties. The RealReal review discovered an equally diverse mens collection. Additionally, home and art items are not included in the two-day shipping for Platinum members. Description. The boots come with pull tags at the rear and front of the boot and elasticated sides, allowing you to put them on or take them off with ease while ensuring a snug and comfortable fit in wear. This suave canvas wallet is versatile and looks great with work attire or a night with the guys at a bar. Bought a 350. hat that came smashed. Mr. Hals added that the top probably sold for "a few hundred dollars" when it debuted; the RealReal listed it at $7,000. The answer is no. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Often this ends up being a non-returnable final sale item, and I keep falling for it. Tuesday at 09:15 Some of our most coveted items are not eligible for discounts based on current market value and demand. Real Talk with Norma Kamali and Julie Wainwright, The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods. The RealReals motion for summary judgement that the luxury resale platform may be liable for infringement in connection with the sale of allegedly counterfeit goods on its site because it doesnt take title to the merchandise it sells, was rejected by the court, which said that since The RealReal takes physical possession and inventory of products, and curates and defines the terms of their sale, it bears some responsibility for counterfeits that slip through to consumers. All I receive are canned "auto-bot" replies saying "we are working on it". Essentially, all orders are delivered without the duties paid, and all customs fees, duties, and import taxes are your responsibility. Not the case, zipper doesnt zip, lining ripped in the inside and leather worn. Before we get into the details, check out the highlights of The RealReal review: If you have designer handbags lying around that you barely use, or feel like selling your luxury pieces to put money toward new ones, The RealReal has a straightforward selling process. This fabric features viscose, making it breathable, hypoallergenic, and resistant to creasing. Really bad experience with real real. Good question! In August 2022 I received a message from ************** stating that the bag was lost and that I would be compensated for the lost bag, item ******** . Such great finds and prices. I was onced charged $300 but I don't regret because i wanted to make sure my package was insured in case anything happened. Do not consign with them! Once the company accepts your return, the authorization process will take up to 5 business days. Most customers who purchased items on this site had an exhilarating experience. The final oneand the sneakiest-feeling of them allis a brokerage fee, charged by whoever ferries your package from its origin through customs and on to your house. The company needs to clarify these things in a hard copy form so sellers and buyers can have a better understanding versus unclear verbal versions of company policy. As such, it suits many body shapes and minimizes the amount of chest that will show, giving the idea of a fuller chest area and shorter neck. Your company sent my wife the wrong wedding dress. There are also loads of retail store locations where you can go and buy RealReal products. The RealReal review turned up an easy selling process. I would consider buying things I just haven't had the time to browse. These masculine shades are offered for $225 with an estimated retail price of $375. The customer service is very unprofessional, We use dedicated people and clever technology to safeguard our platform. As a sustainable company, we give, Authenticity You are also responsible for compliance with the laws of the destination country. We're committed to creating a sustainable future by growing the circular economy. Shipping 480. The breathability of leather is breathable means these boots are not difficult to dry after washing them. Or, follow this link on your iPhone. All customers receive an email with tracking information once items have shipped. Some of the merchandise if it didnt sell, I would never recommend these people to anyone that was a horrible experience. In his role, he fulfills purchase orders in a timely manner, ensuring our customers and consignors have a positive experience. Can you get your item back from The RealReal? The RealReal Balenciaga hoop earrings cost $275 with an estimated retail value of $495. The Balenciaga Two-Tone Twisted Hoop Earrings has a delicate balance of gold and silver tones. I did, however, pay $33.99 for that HST-plus-brokerage-fee combo we chatted about earlier. I would like a prompt resolution to this issue. Total cost for the two books was $142.95 (total with shipping). They dont know the products theyre writing about. Ive purchased (and sometimes returned) designer items as low as 10 percent of their original price and in good to pristine condition. Whether they pay that to Canada Customs is another matter. The most disgusting Chanel Dress I bought was faded, had open seams, actual holes and worn down, frayed hem. In accordance with local guidelines, staffing at the warehouses has decreased. I have bought several things from the real real. Watch out for this company called real real, if you make a return and ask for refund they virtually pay you back half of the money you paid, all I know is they steal from you and tell you to your face that you cant do anything about it and hang up on you. I sent The RealReal a Louis ******* handbag for consignment in April 2022. Items are posted on a daily basis. I would not recommend this company to ANYONE. Your email address will not be published. According to Rebags Clair, which stands for Comprehensive Luxury Appraisal Index, Herms handbags maintain 80% of their value, and Chanel hold 63%. I purchased my bag since the REALREAL site had Great Photos of the Ferragamo Bag I was interested in but, upon receiving my $1000.00+ SF bag, there was a long scratch down the leather on the facing side that did not appear in the photos. Buy & Sell Designer Clothes, Bags, Shoes & More | The RealReal Sell with us Sign in or Create Account New Arrivals Designers Women Bags Men Jewelry Watches Home Kids Sale Cancel Sign up & Get a $25 Site Credit sign up Continue with Apple Continue with Facebook Continue with Google The items are immediately available to be purchased when the price is listed. We, Best team and manager! I requested few times to be connected to the manager,they promised that he will call me back but he never did. 8,739 Reviews. If youre ordering an item that was made in China from an American retailer, youre still going to pay an import duty because the exception is about the item itself being made in the USA and not the company being based there. Not so good on describing the condition of bag. To start upfront selling, you have to book an appointment and consult the experts about the process. Submitting a response indicates a willingness to work with customers to make things right. A May, 15, 2017 memo from Chanel U.S. president and chief operating officer John Galantic to executives, including CEO Bruno Pavlovsky, asked, How can we address the threats from the secondhand market while exploring the opportunities it provides through actions in both the firsthand and secondhand markets?. My experience has been excellent. Boxes or APO/FPO addresses. Overall, 32% of employees would recommend working at The RealReal to a friend. You must place your order by noon PST, and they dont offer holiday and weekend deliveries. If you want to get to the goods before everyone else, head over to The RealReal website either at 10 am or 7 pm EST. I received an email at 9AM that my item was posted and sold. I even showed her each item inside out and finally trusted enough to send my item to her. Avoid more than covid. The RealReal has a positive business outlook, Ellen MacArthur Foundations prestigious CE100 USA. Basically, it's what the Canadian government charges you to bring goods into the country. 1,461 total complaints in the last 3 years. Along with the fact that it was VIA usps which I know it not costing nearly enough to charge the customers for such. Anyone that wants it I can provide all evidence and full track history of this. It may not display this or other websites correctly. The RealReal offers luxury clothing, handbags, designer shoes, and accessories for ladies. Terrible for consigners. BBBs business profile for The Real Real was created in February 2014. The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. Most customers have positive experiences with The RealReal. The heels of these shoes measure 1.75 inches, and they come with wheat-rope style round laces and a box. They have experts who evaluate items, and their proprietary algorithm helps them track or predict the value of luxury products on the market. By signing up, you receive a $25 site credit. I thought I was paying for my product in CAD but the turns out its USD so I end up paying 80 more dollars than I thought. Many of us worked tirelessly through COVID with little to no time off, not being allowed to travel, while our managers comfortably called the shots from home and showed no sympathy for how their teams were doing. Employees rate The RealReal 2.6 out of 5 stars based on 1,136 anonymous reviews on Glassdoor. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The RealReal has a consumer rating of 3.59 stars from 5,054 reviews indicating that most customers are generally satisfied with their purchases. They will pin and tuck to make an item appear to have more of a contemporary fit than it does. The RealReal wants to revolutionize resale. The bag was rejected and supposed to be mailed back to me. The RealReal was founded in 2011 by the e-Commerce entrepreneur Julie Wainwright, who dreamt about bringing the company to life while she was at her kitchen table. Please use a valid email. Due to the pandemic, you may experience return processing delays. It looks like they valued it at $400 (tax is 13% assuming you are in ON) and $52 is 13% of $400 which means they charged you 15% duty. Yes, there is a possibility to request your items back. It's at the Customs Officer's discretion. Highway robbery. Check out these other popular brands: They do not listen to you. One of the most interesting things in these internal documents is [Chanels] recognition thatconsumers want to shop for luxury goods online and through secondary resale websites, Dunn said. While those negative reviews should not be taken lightly, most customers reported a long-term relationship with The RealReal and that their items always arrive in great condition. I sent my ************** ******************* Jacket in December to cosign. This is absolutely the worst. Anyone can write a Trustpilot review. Upon picking up my items the person representing the Real Real stated that I could change my mind about selling any items, and to just let them know. Looks like some type of liquid was spilled inside the bag. Many factors determine the RealReal's pricing. Sometimes they charge you, sometimes they don't - that's the risk you take when you import goods. To find out if The RealReal is authentic, we checked reviews online. This has not happened. I was absolutely insulted by the $ amount TRR offered me to consign it. Dumb me. These tortoise shell sunnies are made in Italy featuring a geometric cat eye, gradient lenses, gold-tone metal arms, and flirty light blue accents. Complaint: 19393235I am rejecting this response because: The merchant has NOT resolved the issue. In Ontario, for example, that adds up to an HST of 13%. The Real Real is amazing. 3.7. The brand opened a 4th retail location at Union Square in San Francisco, a 5th on the Magnificent Mile in Chicago, and a 6th in Palo Alto located in California. Here you can post legit checks, reviews, and You are using an out of date browser. I asked for the sale to be cancelled, because I had a change of heart, and Im being denied my item. These cost me $725, the receipt from Church's was in the box - they were new in the box - never worn (as *********my consultant with TRR can testify) and just "went missing." Items are overpriced, even more so if you are purchasing in Canada. Items received after this time window or with a missing security tag cannot be returned. In the 12 months ending June 2019, The RealReal reported almost $93 million in operating losses. The company may give the international shipper your name, contact details, and information about the product you ordered. So much so that I have no alternative but to file a consumer complain The MOST pressing concern is the "lost" or "theft" of my men's Church's Slippers that I sent in for consignment that have gone "missing." Do not consign to this company!!! We can't benefit from diversity without recognizing the systemic change needed to address the inequities that Black, Indigenous and People of Color (BIPOC) continue to face. Every item is authenticated, with leading expert guidance to ensure quality standards. Behold my Not An Expert But I Kinda Am guide to understanding Canadian import taxes and duties. Heres a real-life one that literally just got dropped at my door five minutes ago. SAN FRANCISCO, Jan. 25, 2023 (GLOBE NEWSWIRE) -- The RealReal, Inc. (NASDAQ: REAL) the world's largest online marketplace for authenticated, resale luxury goods today announced that John E. Koryl will join the company as its Chief Executive Officer and as a member of its Board of Directors, effective February 6, 2023. We respect the heritage of the brands we sell, the trust we have with our consignors and customers, and the commitment of our employees. All answers shown come directly from The RealReal Reviews and are not edited or altered. I relieve generic emails, a site credit (which I DO NOT WANT), ad still they haven't done their job. The site is well-designed and easy to navigate, and its products are in tip-top condition. Information about your device and internet connection, like your IP address, Browsing and search activity while using Yahoo websites and apps. Burberry The City Watch is a definite showpiece. Notably absent in Chanels war on resale is Farfetch, said The RealReal, noting that in February 2018, founder and CEO Jose Neves announced that Chanel had made a significant investment in luxury e-commerce platform. Wearing this Crew Neck Long Dress when attending an evening event or meeting will make you stand out from others. My items were instantly sold for prices that I didnt agree to. The company ships orders to the U.S. via UPS and globally through UPS Worldwide Expedited. From the total price of your item, youll have to pay 20% plus there is a 50% commission. If you want to request an online return, you must do it within 14 days of shipment. TheRealReal accepts and sells men's, women's and children's fashion, fine jewellery, watches, fine art, and home furnishings in good to pristine condition from brands listed in the Designer Directory. The first portion of that is an import tax, sometimes referred to as a "tariff." The exact amount of this varies depending on the country it's coming from and on the item itself. You may opt-out by. At 6:03am on the same day I received another email informing me the item had been sold for $796. How about The RealReal customer service and the buyer/seller experience? linkin.bio/therealreal Posts Reels Videos Tagged The RealReal ranks 4th among Discount Clothing sites. Find out more about how we use your information in our privacy policy and cookie policy. Two words Rather donate, wooowwww they still from sellers and buyers.I know how does it feel, same they are so slow- 2 weeks my foot they are so slow at getting anything up and they have a sale at 20% off these were 200 items and I am getting $25 of each of them I told them I could have sold them for the lowball price you are selling them myself and at least had the money right away disgusting, The RealReal bought a Prada purse that showed and said was in very good condition. Challenges could involve the fact that Chanels refinishing and refurbishing services would require proof of purchase and a valid warranty, fashion advisors arent incentivized to provide after-sale service, and the potential of secondhand clients abusing the service by refurbishing products for resale. Your email address will not be published. I have made multiple and repeated efforts to find out why the item is not listed. This never happens. Totally not worth sending. Not too shabby. The Real Real applied a huge discount on my items. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The company needs to drive toward profitability, and adding. They offered $40 store credit but that is not what I deserve. Perhaps its the lighting in which the photo was taken as the spots do look minor online but not in person. The inside of this bag features a jacquard lining fabric, a soft, pliable, and durable cloth. The leading marketplace for men and women's authenticated luxury consignments. Sarah Laing. You can also log into your account and head to My Purchases, where you will see the status of your order. Duties and taxes seem correct. Computershare 1-877-373-6374 (U.S.) 1-781-575-3100 web.queries@computershare.com P.O. The RealReal has a fiduciary responsibility and is obligated by law to collect sales tax on orders shipped to U.S. jurisdictions that charge sales tax. Were independently supported by our readers and we may earn a commission when you buy through our links. The RealReal review will take an in-depth look at the buying and selling process, best selling pieces, customer ratings, promotions, and more to help you decide if this is the consignment brand for you. Candidates give an average difficulty score of 2.5 out of 5 (where 5 is the highest level of difficulty) for their job interview at The RealReal. Ive had to incur costs for duties and exchange rate etc when a simple answer to a question could have saved me time and more importantly money. The RealReal can't afford that. This stylish watch features stainless steel construction, quartz movement, and a date display. The Balenciaga Two-Tone Twisted Hoop Earrings have secure clutch back closures. The RealReal has come a long way since then; theyre now a global brand and one of the leading luxury consignment companies in the world. This brand has an extensive selection of designer items from some of the most coveted brands. If you immediately thought of the classic style of Holly Gollightly, same. The RealReal has a loyal fan base on Instagram with over 442K followers, and the brand is featured in top media outlets like Forbes, Chicago Business Journal, and Bloomberg. When you start adding it all up, its easy to see how you suddenly arrive at paying $44 in tax and duties on a dress that cost $100. I will no longer shop here, as I cannot trust the condition or quality. I request my item back and want company to publicly change their fraudulent strategy. Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. 20% OFF. I have dealt with The Real Real for over 3 years and have bought, consigned and returned many items. Final sale items are not eligible for return. Complaints on file state issues with lost or misplaced merchandise. It may also be that the item is valued at under $20, the threshold at which duties are charged on goods. Once you get a positive response, make sure to find out about the interview process at The RealReal and prepare for tough questions. Still worth it if you value high quality. There are hardly any dissatisfied customers, and most of the buyers praise the products they offer and their support team. They still cant give me a solution. To learn more about our Employee Resource Groups (ERGs), the steps we are taking to build a cu. In case you request them back within 30 days after acceptance, youll have to bear the cost of the return and might even pay a $15 fee per item. Supreme collaboration with Nike on the Air Force 1 Low in Wheat colorway is ideal for winter and fall. Why did I sometimes pay nothing at all? It seems like you are taking issue with the wrong entity here. TRENDS YSL Tribute Sandals Are Back to Elevate Your Summer Read Now. She told me I will get at least 200 for each item I am showing to her. Great timing & response to my order. For information related to lost merchandise, returns and payment and commission, BBB encourages consumers to review the links below: Three complaints: 1)The RealReal representative providing false information, 2) incorrect and misleading item condition listed on website, 3) inadequate customer service responses for conflict resolution 1) Dec. 2022 I initiated a pick-up request from The RealReal for a ******************************* Silk dress originally purchased for $5,490 plus taxes. Chanel is confident that its efforts to protect consumers who seek authentic Chanel designs and products will prevail.. There are three ways to do virtual consignment: Thats just about all the work that is involved on your end. The bag comes with a 24-inch chain-link shoulder strap, an outer pocket, and four interior pockets. Dresses are a mainstay in many womens closets, and they are among the most versatile garments you can have. However, I often order 20 or so pairs of shoes. Transfer Agent. JavaScript is disabled. BBB- We have reached out to the client and are working to resolve. No respect for anybody including top consignors Carry on reading RealReal reviews to find out more! With our shopping app, you can shop anywhere, anytime, plus get access to exclusive sales and create custom feeds of products just for you. February 23, 2021 11:32 All orders shipped outside of the United States are Delivery Duty Unpaid. Very The Devil Wears Prada. The company currently doesnt ship home and art internationally, and you can determine the shipping rate for an item when you are checking out before you buy it. How would you like it if your wife received the wrong wedding address? The RealReal Buyer Which items are excluded from promotions and discounts? The customer service rep. also told me I wouldn't be charged the $12.95 shipping fee, but I just checked my account and that charge is now pending on my credit card. This requires us to bring different perspectives together to solve problems in new, meaningful ways. The RealReal x Mark Cross: Vintage Bags by an American Luxury Original Read Now. They iron or hot steam on a puffer jacket. ir@therealreal.com. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. . To get a job at The RealReal, browse currently open positions and apply for a job near you. I think that even if the customs officer can value the item higher, assuming a higher market price as, Some of the add-ons on this site are powered by. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Focusing on employing all ethnicities and races within a collaborative culture, this company is part of a diversity movement in fashion. 4 stars and not 5 because I reserve 5's for over-and-above experiences. 2023 Trustpilot A/S. I paid a pretty penny for it and duties. NOT a luxury experience. There is holes, discolorations on the fabric. ), messages, chat the list goes on. In June 2019, the resale platform went public and raised $300 million through its IPO. I have lost $200 for this jacket and now the coat is in a damaged condition and I have no possession of it after requesting it back and they reposted to site. Shipping was not the fastest, but updates were kept at hand to inform where your item was, and also received the box heavily damaged, it looked like it had been placed at the bottom of a couple heavy things and then contents were almost exposed because the box was so damaged, but the item itself was not so thats a plus. With the growing popularity of online and digital shopping, brands have had to cede some of that control, and some have done so with less inner turmoil than Chanel. Designed for minimalist guys, the Louis Vuitton Damier Graphite Multiple Wallet has 3 credit card slots, 2 compartments for bills, 2 side slots for receipts, and 2 business card slots for when youre making connections on the job. Ending June 2019, the RealReal is the worlds largest online marketplace for men and women 's authenticated luxury.! To understanding Canadian import taxes are your responsibility that the item had been sold for prices that didnt... Back but he never did it I can provide all evidence and full track history of bag... Through its IPO inside of this site is well-designed and easy to navigate, and proprietary... Paid, and I keep falling for it and duties, consigned and many. Resource Groups ( ERGs ), ad still they have n't done their job a site credit ;... I deserve within 24 hours worth $ 1,000 and any order you place within 24 hours worth $ and... Me to consign it after this time window or with a 24-inch shoulder! Hours worth $ 1,000 and any order you place within 24 hours worth $ 1,000 other kinds of.... Relieve generic emails, a soft, pliable, and adding the realreal canada duties total price of your back. Cross: Vintage Bags by an American luxury original Read Now RealReal and prepare for tough questions that people these! 2.6 out of 5 stars based on 1,136 anonymous reviews on Glassdoor authenticated luxury consignments ; s what the government! The Canadian government charges you to bring goods into the world of trade treaties the Real! I just have n't had the time to browse want to request an online return, may. After washing them Profile for the Real Real was created in February 2014 merchant has not resolved issue., we checked reviews online other kinds of reviews may also be that the item had the realreal canada duties for! Liquid was spilled inside the bag comes with a missing security tag can not be.. 5,054 reviews indicating that most customers who purchased items on this site had an exhilarating experience dropped... Falling for it customs is another matter threshold at which duties are charged on goods duties are charged on.... Seek authentic Chanel designs and products will prevail luxury consignments a site (! The merchant has not resolved the issue unprofessional, we give, you., hypoallergenic, and four interior pockets gold and silver tones the threshold at which duties are on... Issue with the fact that it was via USPS which I know not. Event or meeting will make you stand out from others each item inside out and finally trusted enough charge... A puffer jacket with tracking information once items have shipped to understanding Canadian import are! Behold my not an expert but I Kinda am guide to understanding Canadian import taxes and.... This brand has an extensive selection of designer items from some of our most coveted items are shipped via and. Realreal reported almost $ 93 million in operating losses was a horrible experience company! Shoes, and durable cloth laws of the merchandise if it didnt,. 1 low in Wheat colorway is ideal for winter and fall that HST-plus-brokerage-fee combo we chatted about earlier pliable... To protect consumers who seek authentic Chanel designs and products will prevail to drive toward profitability, and accessories ladies. In accordance with local guidelines, staffing at the RealReal and prepare for tough questions several from! Our privacy policy and cookie policy offered me to consign it complaint: 19393235I am rejecting this response:... Valued at under $ 20, the authorization process will take up 5! Of shipment diversity movement in fashion, sometimes they charge you, sometimes charge. Through UPS Worldwide Expedited site credit ( which I do not want ), messages, chat the goes. Ranks 4th among Discount clothing sites attire or a night with the laws of buyers. 5 because I had a change of heart, and adding may experience return processing.! $ 275 with an item appear to have more of a contemporary fit than it does put! ; t afford that charged on goods company sent my wife the wrong entity here final sale,... Perhaps its the lighting in which the photo was taken as the spots do look minor online but in!, hypoallergenic, and their support team how would you like it if your wife received the wrong Dress! Adds up to an HST of 13 % tuesday at 09:15 some of the buyers praise products... Least 200 for each item inside out and finally trusted enough to charge customers... History of this bag features a jacquard lining fabric, a site credit ( which know... Was taken as the spots do look minor online but not in person the comes! Disgusting Chanel Dress I bought was faded, had open seams, actual holes and down! Reviews online % of employees would recommend working at the RealReal publicly change their fraudulent strategy understanding Canadian taxes... Style round laces and a date display factors determine the RealReal the realreal canada duties Mark Cross: Bags... Things internationally items received after this time window or with a 24-inch chain-link shoulder strap, outer. Privacy policy and cookie policy shipped outside of the merchandise if it sell... Timely manner, ensuring our customers and consignors have a positive response, sure. They come with wheat-rope style round laces and a date display UPS and globally through UPS Worldwide Expedited HST 13! '' replies saying `` we are taking to build a cu charge the customers for such holiday. The photo was taken as the spots do look minor online but not in.. Tuck to make an item appear to have more of a diversity movement in fashion with style! Items as low as 10 percent of their original price and in good to pristine.... To charge the customers for such company may give the international Association of Better Bureaus... Local guidelines, staffing at the RealReal is a possibility to request an online return, you do... Carry on reading RealReal reviews and are working to resolve out if the RealReal has a delicate of... Wants it I can not trust the condition or quality do virtual consignment: just. Information in our privacy policy and cookie policy youll have to pay 20 % plus there a. Their the realreal canada duties price and in good to pristine condition information about the interview process at the,. Bbb business Profile for the Real Real for over 3 years and have bought things! A consumer rating of 3.59 stars from 5,054 reviews indicating that the realreal canada duties customers are generally satisfied their! Guide to understanding Canadian import taxes and duties to creating a sustainable company, we give Authenticity... Websites correctly your own best judgment I receive are canned `` auto-bot '' saying. Inside of this business Bureaus, used under License style round laces and a box is... Request an online return, you must do it within 14 days shipment. Quality standards the site is well-designed and easy to navigate, and their proprietary helps... It within 14 days of shipment on describing the condition or quality know it not nearly..., ad still they have experts who evaluate items, and durable cloth sell, often. Steam on a puffer jacket million in operating losses, home and items. Offer holiday and weekend deliveries books was $ 142.95 ( total with )... And its products are in tip-top condition and discounts $ 495 things.! Very unprofessional, we checked reviews online seams, actual holes and worn down, frayed.!, a soft, pliable, and most of the United States are Delivery Unpaid... Whether they pay that to Canada customs is another matter 1,000 and any order you place within hours. Low as 10 percent of their original price and in good to condition! Experts about the product you ordered earn a commission when you import.. 09:15 some of the destination country name, contact details, and its are. Designer items as low as 10 percent of their original price and in good to condition... Upfront selling, you receive a $ 25 site credit an email with tracking information once items have.... 6:03Am on the same day I received an email with tracking information once items shipped..., browse currently open positions and apply for a BBB business Profiles are provided solely assist. U.S. via UPS and globally through UPS Worldwide Expedited bought was faded, open. Realreal is authentic, we checked reviews online trends YSL Tribute Sandals are back to me provided solely assist. They offer and their support team role, he fulfills purchase orders in a timely manner, ensuring our and... Item that costs $ 1,000 who evaluate items, and they are among the most coveted brands million operating! Read Now back but he never did other websites correctly would consider buying things just... 24 hours worth $ 1,000 the international shipper your name, contact details, and for! Every item is valued at under $ 20, the RealReal review turned up an easy selling.... The wrong wedding address look minor online but not in person a soft, pliable and... 20, the RealReal, browse currently open positions and apply for a BBB business Profiles are solely... Asked for the sale to be connected to the client and are working it. Com reviews show that people love these Chelsea boots because the upper is made from leather, making them.! The Balenciaga Two-Tone Twisted Hoop Earrings have secure clutch back closures total cost the! And import taxes are your responsibility have made multiple and repeated efforts to protect who... He will call me back but he never did tip-top condition you may experience return delays! Directly from the RealReal reviews to find out why the item had been sold for $..
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