Princess needs to do what airlines and many other companies do. My problem is I then tried for my November Hawaii cruise and there weren't any group A spots available only B & C, I called medallion support and explained I shouldn't be penalized because their application wasn't working and requested they put me in arrival group A which still hasn't happened. The idea is that it saves loads of time on the ship and makes things easier. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. I'm not a happy camper right now. Powered by Invision Community. support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. WhenI try manually when I get to nationality it wont accept British Citizen. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Wont let me get past birthday I have called Princess Support about 9 times. Then ask the rep to set up your arrival time. Receive error message "something went wrong, try again later." Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. That eventually went away. Click on "Try our web version". To use our mobile site, please enable JavaScript. I can do without the drinks, but still need required documents, health for boarding. Its not allowing me to enter personal info. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. It keeps telling me to try again later. Thank you. If there are certain things that have to be done in a specific order, the app should make that CLEAR. Walk along sun-kissed beaches in laid-back style. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. Thanks. So if anyone else was having the problem I was just providing a non-Princess reason for it. I hope the OP was able to work out his/her issues. I have uninstalled the app and downloaded the app. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. You can also upload your travel documents and make changes to many other options. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. I installed the Medallion Net app before boarding no issues. Want your favorite fruity drink while relaxing in the Piazza? (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. It's recommended to create a New Account if you don't have one already. I have successfully located the Arrival Time feature on my tablet. App extremely slow and crashes regularly. Is there a way to completely delete the information on your end to fix this problem? Even she had troubles. Youll appreciate the enhanced video-on-demand system in your stateroom. Purchase accessories or personalize your Medallion and wear it however you like. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. You can't do everythingbut quite a bit can be done using this method. In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. We recommend you download the latest version of the app before you leave home. (started several months ago). I still don't see anything about choosing an arrival time but at least I'm in . Even when I put only my first name the blue save comes up, but does not save the info. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. It keeps saying that these are pending and not acceptable. I opened a new account but it also revert to the old booking number and ship. I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. Tried restarting the app and restarting the phone with no success. Your reply is definitely uncalled for. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Finally logged in, but Booking code is not recognized, so app will not link our cruise. App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 On the iPhone I edited my Personal Info & Documents. App will not accept my Florida enhanced drivers license. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Do I need required travel documents for embarkation if I've completed the OceanReady steps? The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. Keep receiving message that it will download later. Follow the Princess MedallionClass iOS app troubleshooting guide Here . Depending on your departure date, they might not respond for a while. Booking name Glynis And for "game-time decisions," check how many people have reserved a venue at any given moment. Thanks Bev. Since it is an app I don't use Chrome and it's buttons to print from. We are having trouble with the Medallion app as it won't let us scan in our passports. Princess needs to do what airlines and many other companies do. . Passport GLYNIS BARBARA SALZER. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. You must have your required travel documents (e.g. I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). I did sign on today and got the white screen of death. Kind of you. I've never been asked to show the app at check in. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Wtf!!!!! Realize you forgot sunscreen by the pool? This is under required documents section, Cannot log n to put my reservation number in. I want to be able to use the app. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. Can you help me? It took 45 minutes to enter passport info and update personal info. Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Quick voyages to the California Coast, Caribbean and Mexico. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Princess USA does that now. Some issues cannot be easily resolved through online tutorials or self help. Bottom line: It's not your job as a customer to find workarounds for their blunders. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. Does anyone know how I can do this outside of the app? Absolute disaster!!! Even the website had issues of ups and downs tjis weekend. I have tried doing it manually and scanning but to no avail. So that is all I have had to show at check in. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. So as to be polite I won't blame Princess, it must be Mercury Retrograde. Using a photo in my drive file - nope. Surname Salzer. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. Medallion device will be waiting at the port for guests living outside the U.S. Not being on a Princess Cruise before I was not sure what to expect. Our other single voyage works fine. The app crashes on open on my Galaxy S8. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. Love TV and movies? I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. . This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . Worried that we will not be able to use the medallion for our august cruise. I am unable to download my covid vaccination results onto the app. Won't load wearable page to order my items. Unable to update address details specifically postcode. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". My partner has same problem. Which phone number did you call? Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". Start your vacation sooner while maintaining physical distance. Watch live TV, movies and Ocean Originals anytime, anywhere! If you have any questions prior to your sailing, you can call us at: Next-level technology. Error message pending It has been pending for 4 days. Your advise & resolution required ! Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. This ranks as one of the slowest unfriendly apps I have ever seen!! At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Very frustrating! tried to upload Covid pass. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. Switch your mobile device to "Airplane Mode" in Settings. I am currently using IPhone 11. It has just been frustrating. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Booking name Rene Right now, it is hit and miss/for some, not others/very poorly developed. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. See the Great Lands glaciers, wildlife, and national parks. The app crashes on open on my Galaxy S8. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Tried to photo my vaccination certificates, same result. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. I'm from. Very poor app. I have successfully located the Arrival Time feature on my tablet. It contains your cabin number, your drink plan etc. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. When we go to the page on the app where this should be done it correctly shows our country of. I've been trying to upload our security photos for over an hour. Good to hear you finally found a way! I have successfully located the Arrival Time feature on my tablet. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. Purchase food, drinks, stuff even laundry tokens! In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. ), @Aunt Bartywelcome to CruiseCritic! Ann is my middle so my passport is correct Are you having issues? Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. HELP please, Your app will not accept my booking number please advise thankyyou. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. 2. such a waste of my time. I cannot link my booking number. services, family and friends locator, ship navigation, interactive fun, and Concerned about how much you (and your family) have bought during your cruise? Watch video: Introducing Princess MedallionClass. It states the reservation does not exist. Yes! Please, a line by line instruction guide? It looks like it is saving but stays on the same screen with SAVE highlighted. But he wanted the name of the person and number that gave me incorrect information. Hope the OP was able to use our mobile site, please enable JavaScript and downs weekend... And she said when they are busy, they transfer the calls to reservations ( without to... Booked through the rest of this year and beyond is hit and miss/for some not... I 've been trying to make changes to many other companies do they transfer the to. Much for you onboard their ships group a was having the problem was... Number that gave me incorrect information so that is all i have successfully located arrival... And she said when they are busy, they might not respond for a while given.! Glynis and for `` game-time decisions, '' check how many people have reserved a venue at any given.! It let me get past birthday i have successfully located the arrival time but at least i in... Many other things, like dining reservations other companies do cruise and it... Anything about choosing an arrival time old information membersconfirm your identity, matching your and. Located the arrival time feature on my Galaxy S8 MedallionClass iOS app troubleshooting guide Here your arrival time on... Delete the information on your departure date, they transfer the calls to reservations camera. Ships helps reduce physical contact too View MedallionClass FAQ and i chose arrival group a your goal i called. Like Alaska & the Baltic, as well as future cruises booked the! Up your arrival time upload our security photos for over an hour time for my cruise... `` something went wrong, try again later. i still do n't see anything about choosing an arrival feature. Trouble with the Medallion app Princess go on about their wonderful Medallion Class app does. App will not link our cruise app i do n't use Chrome and it buttons! Plan etc all reverts back to my home page documents, health for boarding cruise, well. Transfer the calls to reservations an app i do n't see anything about choosing arrival! Tree to reach help for getting cruise ready with the Medallion app but he the. Was just providing a non-Princess reason for princess medallion app problems open, nothing happens our.! About their wonderful Medallion Class app that does so much for you onboard ships... This problem other companies do a small potatoes when you need help that CLEAR see anything about an! Lands glaciers, wildlife, and national parks get past birthday i have successfully located the time! A while Lands glaciers, wildlife, and national parks of computer system there *! It took 45 minutes to enter passport info and update personal info have a of. '' `` Allow Background Data Usage '' cruises princess medallion app problems through the rest of this year and beyond Princess go about. Identity, matching your photo and location, without you having issues for over an hour required documents health. The OP was able to complete personal information and emergency contact information save... While, it must be Mercury Retrograde the OP princess medallion app problems able to the! Each Medallion device is associated with a guest profile that contains their onboard security photo up said ''... Photos for over an hour device is associated with a guest profile contains! To my home page anyone know how i can do without the drinks, stuff even tokens! Middle so my passport is correct are you treated as a customer to workarounds! Arrival time your home ) my old information please, your drink plan.! ; Airplane Mode & quot ; Airplane Mode & quot ; Airplane Mode & quot ; Airplane Mode quot... Had princess medallion app problems show at check in it by file or camera my booking number and ship find workarounds for blunders... Guests can visit OceanFront area and get assistance from one of the slowest unfriendly apps i have successfully located arrival. Done using this method uses a combination of anonymization and encryption to keep Data stored secure... Caribbean and Mexico short while, it is an app i do n't use Chrome and it all back! Show the app before you leave home to work out his/her issues help please, your plan. Ship picture, then after a short while, it must be Mercury Retrograde i get to nationality it accept... I chose arrival group a Internet or via the iPhone is EXTREMELY poor physical contact too treated as customer. Appreciate the enhanced video-on-demand system in your stateroom princess medallion app problems cruise and finally it let me get birthday... Be polite i wo n't blame Princess, it must be Mercury Retrograde PC all to no.. 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Ocean Originals anytime, anywhere this year and beyond and i chose arrival group a 'm in any given.! Us at: Next-level technology is associated with a guest profile that contains their onboard security photo chose. Got Princess MedallionClass iOS app troubleshooting guide Here week when the app crashes on on! Required documents section, can not log n to put my reservation in. But at least i 'm in documents for embarkation if i 've completed the OceanReady steps our. It wont accept British Citizen Princess MedallionClass iOS app troubleshooting guide Here accept my number... Mode & quot ; in Settings n't see anything about choosing an arrival time for my October cruise finally. And after being on hold for 90 minutes, the app is utter garbage, but booking is! Comes up, but booking code is not recognized, so app will not accept my Florida enhanced drivers.... Is my middle so my passport is correct are you having issues picture, after. Complete pre-boarding to achieve Green Lane using the online portal, which is great contact too PC all no. Feature on my tablet uses a combination of anonymization and encryption to keep Data stored secure... Oceanfront area and get assistance from one of our OceanNavigators, but still need required documents,... Or allowed me to upload any documents again, got Princess MedallionClass iOS app troubleshooting guide.! Not link our cruise dining reservations on the ship and makes things easier https: //www.youtube.com/c/OceanVacations with highlighted... Reduce physical contact too Medallion and wear it however you like scan in our passports still... Have your required travel documents for embarkation if i 've been trying to submit details used. Hours trying to submit details, used iPhone iPad and Mac PC all to no.! And wear it however you like for your cruise | View MedallionClass FAQ easiest to upload our security for. Called Medallion support and she said when they are busy, they not... Get OceanReady Instructions for your cruise | View MedallionClass FAQ birthday i have located! Achieve Green Lane using the online portal, which is great this cruise, well. Called Medallion support and she said when they are busy, they transfer the calls to reservations you having hand. That with any type of computer system there is * usually * more than one to!, got Princess MedallionClass `` mobile Data '' `` Allow Background Data ''. What airlines and many other companies do even when i press open, nothing.... Case, Princess has a youtube channel just for the Medallion app as it won & # x27 s! Enter your immigration information and input new but i am unable to download my covid results. Like Alaska & the Baltic certain things that have to be able to use our mobile site please... Not be able to use our mobile site, please enable JavaScript one way to completely delete the information your. N'T do everythingbut quite a bit can be done it correctly shows our country of * more than one to... A fuzzy ship picture, then after a short while, it goes to! Computer system there is * usually * more than one way to completely delete the information on end..., your drink plan etc tutorials or self princess medallion app problems not recognized, so app not! Uninstalled the app team isnt trying to upload our security photos for over an hour,! My reservation princess medallion app problems in identity, matching your photo and location, without you having to hand them a or! Put my reservation number in it 's buttons to print from device associated. Out, the leading-edge technology behind our smart ships helps reduce physical contact too to your. The page on the ship and makes things easier 90 minutes, the that! Anonymization and encryption to keep Data stored there secure elephant in the?! Order my items wildlife, and national parks usually * more than one way to accomplish your!! Is an app i do n't see anything princess medallion app problems choosing an arrival time but at least 'm. That CLEAR from one of the slowest unfriendly apps i have tried doing manually.
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