We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. Atruchecks covid19 Centre is certainly the best. I may be forced to involve the police. Had a positive test but did an NHS test, negative! I ordered a 2 and 8 day covid test kit. Health and lifestyle check. Reviews collected this way are automatically labeled "Verified" on Trustpilot. Sorry to say that I had a very bad experience with Atruchecks. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Find out how we combat fake reviews. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. Calling Atruchecks useless is an insult to the word useless. The stuffs are so professional. All rights reserved. Are the testing centres open on weekends ? Please avoid this company. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Luckily fully vaccinated passengers will be able to replace day 2 PCR tests with cheaper lateral flow tests from now on. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. *They are not to be used at all*. Blood tests from 29. This is an important test used to investigate vitamin D deficiency or excessive supplementation. I cannot register it as it asks for a bar code. Pathetic. We also offer home or workplace visits by a qualified nurse. I waited for 3 hours at their site. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. We value your feedback and we are sorry if you have had cause to complain about our services. I have received no response to several requests for a refund. Massive scam company. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. Some big kickbacks for sure. Note: If an organic review is flagged to us as fake, but the reviewer . Only ever received one, tried to contact them no phone number, emailed them many times and was ignored.spoke with by bank and I got the money back. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. How many stars would you give atruchecks.com? Total conman Atroshi. Weve since discovered dozens of others are reporting the same issue. Shocking service. Despite me messaging them several times. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If this is the case please visitnhs.uk/conditions/coronavirus-covid-19/to see the most up to date UK Government guidelines. A business's TrustScore will show as 0 until they receive their first review. 24/7 trustpilot 5-star help line not taking calls any more. Please follow the instructions outlined in the steps above. Your experience matters. This company is useless. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Your experience matters. I did not receive my passenger locater number after buying my test and emailed them. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Over 600 tests. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Verification can help ensure real people write reviews about real companies. Not one. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. | Read 561-580 Reviews out of 1,531. How many stars would you give atruchecks.com? It is important that you take your blood sample 20 days after the onset of symptoms. We would advise you to do your day 2 test as soon as it is with you. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. Your results will be displayed as a positive or negative. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. I have seen fraud company's in India but wondering is it the same in UK also. Should be reported to advertising standards for giving misleading information. I refused to take it, and the driver took a picture of it on my request. I paid 121.99 including postage. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. | Read 641-660 Reviews out of 1,541 On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Join the 1,619 people who've already contributed. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. I have been in the UK for 3 days and have been trying to contact them since my arrival. Customer service is non existent and the c9mpany cannot be trusted. All rights reserved. | Read 721-740 Reviews out of 1,531 The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Company said I would get refund within 28 days. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. Scrambled to book a test at Edinburgh Airport. Did a 3rd test, negative! Three convenient options to collect your sample. It goes against our guidelines to offer incentives for reviews. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Lowest cost test is "sold out". We often link to other websites, but we can't be responsible for their content. Day 2 and 8 postal test results never received. This is an important test that can be used to investigate liver and kidney diseases. I think this is the legal action being taken mentioned on trustpilot! I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Such an untrustworthy company. We value your feedback and we are sorry if you have had cause to complain about our services. I had to use the NHS testing service instead. | Read 21-40 Reviews out of 1,532 Be aware this company will likely just take your money and not deliver anything. I bought a kit from Atruchecks back June 2021. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. Please give my money back. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. We use dedicated people and clever technology to safeguard our platform. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. Verification can help ensure real people write reviews about real companies. I bought a kit from Atruchecks back June 2021. Had to go for an expensive express test. Booked a pre departure test for my children as this company featured on the Gov.uk site. My Day 2 Test, for which I paid over 50, never arrived. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. The system enables the use of various . Your experience matters. Confidential results Results are next day before midnight. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. Another person arrived for testing they booked the day before. Here are 8 tips for writing great reviews. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . I'm chasing it but it seem very complicated. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. All healthy individuals are now thought to make detectable IgG antibodies to COVID-19. DHSC points customers who are let down to trading standards. The website states you should have your results within 24 hours. Very unethical and misleading. Here are 8 tips for writing great reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Verification can help ensure real people write reviews about real companies. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Be aware this company will likely just take your money and not deliver anything. | Read 41-60 Reviews out of 1,531 Day 2 and 8 postal test results never received. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. My day 2 test did not arrive on time so have had to pay for another one. So we cannot get test registered or get money back. Find out how we combat fake reviews. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Sent in early June. Terrible terrible company do not use. I registered a case within the NHS already and plan to register a case within police. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. Join the 1,619 people who've already contributed. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Ive emailed them 4 times for a refund and they never replied. Getfeedback. to confirm my contact no -) Hope Atrucheck have informed them at least. Companies can ask for reviews via automatic invitations. On a personal level, its a waste of 58, he writes. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. AVOID THIS SCAM COMPANY! Your experience matters. How many stars would you give atruchecks.com? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Verification can help ensure real people write reviews about real companies. Please refer to local government requirements for specific testing requirements. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! We use dedicated people and clever technology to safeguard our platform. Numerous emails and web forms have gone unanswered, he writes. and this has delayed our Quality Control checks. I have still not received the results, luckily i did not need it to fly back. We use dedicated people and clever technology to safeguard our platform. Criminal practices in a time of national crisis. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! Suggested companies are based on peoples browsing tendencies. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. | Read 1,201-1,220 Reviews out of 1,531 Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! - This test is for, and to be used by,people aged18 years and over. Flight on 05/06/21. Companies can ask for reviews via automatic invitations. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. Your home sample kit will allow you to take the test in the comfort of your home. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. No reply from e-mails. UK wide. All rights reserved. No responses by email. Registered headquarters above a shop in London backstreet. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Find out how we combat fake reviews. Avoid them, and choose another supplier. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Covid19 testing, Coronavirus testing. Very grateful to them. Email us with the subject header as PIN NUMBER2. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. Companies can ask for reviews via automatic invitations. Would select zero stars if possible. We also ensure all reviews are published without moderation. Definitely move onto next provider! Join the 1,619 people who've already contributed. Eurofin are still offering testing at this location. I emailed them concerning this and nothing was done. We also ensure all reviews are published without moderation. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! I paid 121.99 including postage. We have availability 7 days a week between 09:00 am to 16:00 hours. Please do not chase results before 10pm as we cannot expediate any samples. I have received no response to several requests for a refund. No information on DHL's website despite Atruchecks saying it's been shipped. On my complains got auto emails. 16 tests included. In the end I gave up in frustration. I purchased Day 2 & 8 tests on the 25th September and I have never received them. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. I ordered a test for my brother who was returning from Romania and it never arrived. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . 2023 Trustpilot, Inc. All rights reserved. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. I use DHL everyday as I am sure this company do.I returned the test on October 3rd and as of today 18th Oct have heard nothing! We also offer home or workplace visits by a qualified nurse. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Companies can ask for reviews via automatic invitations. This is an important test to help track changes over time to ensure peak health and fitness. Suggested companies are based on peoples browsing tendencies. . It is a Fit to Fly certificate based on your result being negative at the time of testing. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. We will investigate and aim to respond within 28 days with a resolution. However, for our South Ruislip site results are same day before midnight. I have received no response to several requests for a refund. Confidential results Join the 1,619 people who've already contributed. Registered headquarters above a shop in London backstreet. Companies that find themselves unable to cope with the demand frequently claim government-approved status. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. I emailed Atruchecks but am yet to receive a reply. I spent a total of 106 on the kits. Available PCR Fit To Fly In-Clinic Testing Locations. Atruchecks's kits failed to show, but there's been no refund. Your experience matters. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. very bad customer service If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. I have seen fraud company's in India but wondering is it the same in UK also. Your experience matters. Suggested companies are based on peoples browsing tendencies. Test taken in person at test centre in Solihull 03.06.21. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. BE WARNED DO NOT USE THEM. Avoid at all costs. Never received the results. Join the 1,633 people who've already contributed. No test kit received. Do not use this company!! Follow three easy steps which help you take control of your health. I have seen fraud company's in India but wondering is it the same in UK also. I paid 121.99 including postage. Your experience matters. Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. I ordered a day 2 test for my uncle and it is now day 6 and just arrived. Surely this is THEFT!!! And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Day 2 and 8 tests never arrived. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Ordered covid tests. I purchased Day 2 & 8 tests and I have never received them. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. You must purchase one test at a time but please change the name of the person being tested each time. Could not reach an operator at their call center, emails not answered. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Their automated emails say it was sent, but 15 days later - still hasn't arrived. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. Atruchecks T&C apply found at www.atruchecks.com. How many stars would you give atruchecks.com? It was immediately taken care of and within less than 24 hours I had my negative certificate. I had to call the bank and gov.uk to report this company as a scamming. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. Anyone can write a Trustpilot review. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Test kit never arrived, no customer contact number, no response to emails. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. 89.00 69.00. I have written to them twice now and not received a personal reply or refund. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). NHS should be ashamed to recommend them on their site. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. No replies to emails or phone calls. Anyone can write a Trustpilot review. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. You're employed by or work for, or. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies.
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