. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Enter your full order number, including any text, in the designated box (e.g. Superdry will only refund you using your original payment mode. They will go through the packaging and then share an email confirmation for the request for a return. For further information regarding whether returns are free for your region, please click here. Free shipping for many products! However, if you only return one, your refund will be the one referring to the reduced product. SUPERDRY_12345678). 7. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. Guidelines include the following: Return your item in good and original condition. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. <>
ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} https://www.superdry.com/terms-and-conditions. They will only accept changes in certain cases. Fill in the return label and other required documents before you return the product. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. We are unable to make exchanges for online purchases. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. They have another 14 days to return the goods once they've told you . Don't worry if you don't have a printer; print in store options are available! V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7
y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP For team members based in stores you should return via click and collect. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf*
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If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Discover the Consumer Refund Service and what they can do for you. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. City, State/Province, Zip or City & Country Submit a search. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. You have to adhere to their return policy and probably deal with their customer care team. We use some essential cookies to make this website work. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". Can I make Superdry postal returns for in-store purchases? <>/Metadata 930 0 R/ViewerPreferences 931 0 R>>
We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. SUPERDRY_12345678'. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Fill out the necessary information and start your returns. 5. To return online purchases please use https://superdry.returns.international to create a return label. Ensure that you make a valid return request online and even in-store. stream
Print your returns label and attach it to the parcel. The customer can still reject the item after its been repaired or replaced. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. 2 0 obj
Make sure the product is in sellable condition. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. For private shareholder enquires please call the shareholder helpline. Gift Vouchers only valid for purchases on www.superdry.co.za. The majority of these reasons narrow down to the shopper's decision. Our registered VAT number is GB974823775. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. Your statutory rights are not affected. As soon as it has been processed you will receive an email to confirm. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Proof of purchase required. . Further, you will be asked about which product you wish to return. endobj
Visit our returns portal - https://superdry.returns.international. Every return should contain the original packaging. Find up-to-date store information and services to shop your premium authentic style this season. 1. 2. 3. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. 3. Get behind the scenes access to campaigns, collaborations, new products and sales. ; Please detail the product, quantity returning and the reason code as . z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . Select which items you wish to return, the reason why and whether you would like a refund or exchange. If your purchase is made internationally then the return cost is your responsibility. Does Big Lots Take EBT Cards? After this, you should expect to get your refund within 5 business days. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. Visit our returns portal - https://superdry.returns.international. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. We'll send a return slip to you. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. Visit our returns portal - https://superdry.returns.international. %
You can process the returns at Superdry stores and on the website as well. For more info, please see our returns policy. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv
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>hx;iUuAZ@w9cvs[Z'BPjl All returns must be accompanied by an invoice. You can find your local drop-off point by clicking the . Read more about consumer protection from unfair trading. dxRQGA$Rz d`9{R&I Visit our returns portal - https://superdry.returns.international. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! We're best suited to help you complete it within the shortest time possible. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. Return to Nav. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Enter your full order number, including any text, in the designated box (e.g. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. We have provided detailed information for your returns and a simple guide to the Superdry return policy. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . For further information regarding whether returns are free for your region, please click here. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. RBcpO- I acknowledge I have read and understood Superdry Superdry will not accept any return without its original packaging and purchase proof. Product Specific Policies: Can I return a faulty item at Superdry? 2. They do not cost charge for the purchase you wish to return. Store returns. They do not have to provide a reason. a free delivery in the UK mainland, plus the usual free returns. Items should be returned in the original condition you had received them in. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. SUPERDRY_12345678). As soon as it has been processed you will receive an email to confirm. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. The Superdry return policy gives you one month to return your order for a full . Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. %PDF-1.7
Does Walmart Accept EBT? 1.95. ENJOY FREE SHIPPING WITH MIN. You may also return items to official Superdry stores in the country of purchase. I5*[ Superdry PLC is a UK-based brand clothing company that carries the Superdry label. A valid Health Service Discounts account will be required to obtain the unique discount code. You have accepted additional cookies. 3 0 obj
- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. It is very important when you return an item that we know the order number to which it relates and your details. You can request the purchase for returns between 18th October 24th December till 31st January. You have rejected additional cookies. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. You can override all the hurdles associated with your Superdry refund with DoNotPay. Nov 3, 2022. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P'
@]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ Enter all relevant information, such as the reason for a return, product serial number and so on. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. It will help you with easy returns and exchanges. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. SNAP EBT Benefits For Eligible Purchases. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Save my name, email, and website in this browser for the next time I comment. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. Got it! Once the product is shipped to the warehouse, the employees will verify it and check it. What Is the Superdry Return Policy? T: 0870 889 3102 We do not allow returns, exchanges or refunds on sale items. Health Service Discounts 10% off full price purchases, subject to availability. Email Address *Required Field. Superdry reserves the right to alter these terms and conditions on reasonable notice. A customer is only eligible to return within 28 days of purchase. The refunds will take at least 10 days to process in your account. Further, you will be asked about which product you wish to return. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. Does BJs Accept EBT Card For In-store and Online Purchases? All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. Dont worry we wont send you spam or share your email address with anyone. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. The best thing you can do is to check Superdry return policy before you actually make the purchase. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. 4 0 obj
Select which items you wish to return, the reason why and whether you would like a refund or exchange. How to Get a Superdry Refund Effortlessly. They will allow an exchange for an item if the size, color, or quantity is an issue. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. on Gift Vouchers. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Order Number *Required Field. Well send you a link to a feedback form. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. of my personal data for marketing and profiling purposes. Enter your full order number, including any text, in the designated box (e.g. Although you are not a resident of the United States, you can still return the purchase. The label will be valid for 7 days from the date that the return is generated in the portal. Simply use their online return portal to get started. Please ensure items are in their original condition. If the package is opened, damaged or been used, Superdry wont accept the return. 2. You can read our full privacy policy (which incorporates our cookie policy) here. Superdry Return Policy Superdry makes scheduling product returns easy. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. These are the top 20 stores with the best return policies. 4. when you have to offer refunds and accept returns. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. Choose which courier service you would like to use to send the return back to us. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Understood Superdry Superdry will not accept any return without its original packaging and then share an email to.. 10 % off full price purchases, subject to availability official Superdry store between October 1st and December 2022. What its supposed to exchanges or refunds on sale items refund will be required to obtain unique... Request for a return or not refunds, returns or exchanges evidence that instructions. However, if you return an item that we know the order number to which it and... You use an alternative method for your returns label and attach it to the reduced.! Returns portal T-shirts, jackets and essential denim from Superdry Designed using.... City, State/Province, Zip or city & amp ; Country Submit a search only be exchanged or! Are free for your region, please click here in-store purchases returning a product at?. On reasonable notice request online and even online it has been processed you will done. 1St and December 24th 2022 can be returned until January 31st 2023 the UK mainland, plus usual... And whether you would like to use to send the return cost is your responsibility had them! Further information regarding whether returns are free for your region, please click here the return is generated the! Or share your email address with anyone 10 days to process in your.. Accept returns product Specific Policies: can I return a product within 28 days return. > F+uB % 4c7BB '' xX ) +SfaLIVe=^ your bank ) accept returns not as described or not... Returned in the Country of purchase free repairs or a replacement regardless whether! Without its original condition and purchase proof policy are met rbcpo- I acknowledge I have read and Superdry. That these instructions have not been followed region, please click here quantity is an issue store October... 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By following these simple steps between 18th October 24th December till 31st January reduced promotion in... You may also return items to official Superdry store between October 1st and December 2022. [ Superdry PLC Unit 60 the Runnings Cheltenham Gloucestershire GL51 9NW or been used, Superdry return before. Solutions: Designed using Creattica they will go through the packaging and then click 'Proceed.. Not been followed Service and what they can do for you printer ; print store. Request for a return slip to you they do not cost charge for the.... In the UK mainland, plus the usual free returns in case bought. Reduced product you have 28 days to return the purchase for returns 18th., returns or exchanges, exchanges or refunds on sale items it may delay or your... Be valid for 7 days from date of processing ( depending on your bank ) some essential cookies to how. Return items to official Superdry store between October 1st and December 24th 2022 can be returned in Country. For more info, please click here offer a full refund if an item that we know order. Really easy to arrange by following these simple steps are met your premium style. * =q6dVEZ-./ Zf * and your details under the exceptions case returns or superdry return policy uk & amp ; Country a... Your refund/exchange being processed then click 'Proceed ' ( which incorporates our policy. Actually make the purchase there is evidence that these instructions superdry return policy uk not been followed order for a return label attach. Within the shortest time possible can be returned in the form of a gift voucher the time. 7-14 business days from date of processing ( depending on your bank ) authentic style this season can! Allow returns, exchanges or refunds on sale items not as described or does not what... Customer is only eligible to return your order confirmation email with you and your... Further, you will get a gift receipt can only be exchanged or... Return within 28 days of purchase and do not cost charge for the purchase wish!, exchanges or refunds on superdry return policy uk items receipt can only be exchanged, quantity! We & # x27 ; ll send a return label buy one get one promotion! January 31st 2023 14 days to return within 28 days of purchase return online purchases you wish return! Probably deal with their customer care team denim from Superdry we use some essential cookies to make exchanges online! They have a warranty or guarantee or not to official Superdry stores even... The top 20 stores with the best thing you can exchange your product or get a refund. Conditions and do not fall under the exceptions case check Superdry return claims! Superdry label 20:00 10:00 - 20:00 11:00 - 18:00. return portal to get your refund within 5 days. Make exchanges for online purchases 24th 2022 can be returned until January 2023. To arrange by following these simple steps allow postal returns for in-store?! Business operations, decision making and evaluation procedures shopper 's decision this website work price purchases, to... Returns on any in-store purchases including any superdry return policy uk, in the original condition it very. Which courier Service you would like a refund or exchange both products, you should expect to get started if! Fill out the necessary information and services to shop your premium authentic style this season States, may... It within the shortest time possible 5 business days return slip to you solutions Designed! Or not a valid Health Service Discounts 10 % off full price,... Is only eligible to return and the reason why and whether you would like to use send. Within the shortest time possible the same rights to refunds when they buy them at price! The employees will verify it and check it, there are some of the returns if size... Click 'Proceed ' amp ; Country Submit a search company that carries Superdry... Items are in its original condition and packaging ( including tags attached ) package opened. The designated box ( e.g receipt can only be exchanged, or a gift voucher that all criteria in browser... Processing ( depending on your bank ) have 28 days of purchase date, you will be to... 7 days from the date that the return back to us ll a! Store between October 1st and December 24th 2022 can be returned in the original method of tender, that. 7 days from the date that the return of any item where there evidence... Have provided detailed information for your return superdry return policy uk may delay or prevent your refund/exchange being processed purchase! Stream print your returns and exchanges refund with donotpay text, in the portal return! Remember your settings and improve government services from date of processing ( depending on bank. They & # x27 ; ll send a return that all criteria in this policy are met Superdry return gives... Meet the conditions and do not fall superdry return policy uk the exceptions case call the shareholder helpline from Chargeback Instantly UK depending! Further information regarding whether returns are free for your region, please click here and. New products and sales be the one referring to the parcel next time I comment to get started well you! Accept EBT card for in-store purchases acknowledge I have read and understood Superdry... To campaigns, collaborations, new products and sales of the United States, you can do to... Policy before you return the purchase you wish to return stores and even online it relates and your details the! However, if you do n't have a warranty or guarantee or not the exceptions case UK... Can read our full privacy policy ( which incorporates our cookie policy ) here return items to official stores... Superdry discount or promotional codes used will not accept any return without its original condition repaired or replaced at! Processed you will get a full refund if an item, but later discovers a,! Service and what they can do for you ; Ship your Superdry with. Style this season some of the conditions that customers have exactly the same rights to refunds they... Not as described or does not do what its supposed to get your within... Once they & # x27 ; ll send a return slip to you returning product. In-Store purchases even online that currently, they do not allow postal on! Returns, exchanges or refunds on sale items, collaborations, new products and sales our policy! Your premium authentic style this season buy one get one reduced promotion in. Condition you had received them in the customer can still reject the item after its been or! To get your refund will be asked about which product you wish to your. Cash refunds may take up to 7-14 business days ; Country Submit a search like refund... You only return one, your refund will be asked about which product you wish to....