The proposed solution was to use the old network to delete the old network. Check your controller version number on the same page you found the above hardware info. Switched back to the old wi-fi and now at least I can navigate! Without submitting a diagnostic report from the Windows controller, the "Me too" response is of no value in resolving the issue. Sorry, our virus scanner detected that this file isn't safe to download. However, if Account, System, Services and Voice in the Sonos app are greyed out thenyou dont have a wifi connection. Help others find useful content by clicking the like button and selecting the best answer to your question. This topic has been closed for further comments. I appreciate that that is easy for me to say, as someone who rarely uses the PC controller. Hold the button until the light flashes amber and white. This happens to any device connected to the router. Email Us pianolektioner liding If I select yes, then it asks me to sign in, even though I was signed into the app. Id be guessing a version mismatch between the controller and the version running on each system. If you have a Move or Roam, the process of factory resetting your speaker is a little different. This topic has been closed for further comments. - Albert Einstein, Author of the leading 3rd party Sonos app for Windows and a Sonos app for iOS. In the menu bar, choose View > Show View Options. It looks like you might have two accounts and are not logging in with the Premium one, but customer support would be the best place to go to right now. That said, if you're really desperate to get them functioning as your computer computers, there's a way around to it. When I tried to connect the speaker it wasn't found. The typical fix for this is to just go into the Sonos S2 app and grouping together, but there's a quicker fix that doesn't require you opening the app. It's kind of messy and definitely expensive, but it can be done. I'm utterly stumped! What a pain!! At this point you can dothe wireless set up, which went OK. These include Account System Services and Voice Which means I can't even log in or out. Manage options all greyed out. Guidelines Leave enough space between Ray and your TV so you can reach Ray's touch controls. Sonos released an update to remove the errant dot from the iOS app in days. This article will show you how to reset the Sonos app in order to disconnect the app from your Sonos system. I have a Bell Home Hub 3000 in Ontario Canada. For older devices it is easier to keep the old credentials or to put in the credentials of the new network beforecutting the systemsand your phones acces to the old network. Try the followingsequential order unplugging all Sonos devices, then rebooting the router. I recently changed wi-fi connections to the NBN. Immediately, the volume controls are now greyed out and not accessible. You can get an extra 30 day free trial over at this page, if you wanted to try it a little more. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. I did unplug all, and restarted the router. Sorry, our virus scanner detected that this file isn't safe to download. I think this problem arose around the same time as the greyed-out-volume control in the desktop app. One of the best features that Sonos has is TruePlay (and Automatic TruePlay on the Roam), a software that calibrates each Sonos speaker so that it sounds best for the room it is in. My iPhone app is working just fine. Missing Settings menus are almost always the case of a controller version being out of step with hardware. I should note that Im able to play music using Spotifyto Sonos through the S2 app, I much prefer connecting through Spotify rather than the Sonos controller, and have been since I bought my Play 1 in 2017. Since you mentioned it just happened recently and after restart your device you're able to see the speaker/s again it might have to do with wifi interference can you please try this simple troubleshooting. Sorry, our virus scanner detected that this file isn't safe to download. If you select to update and one isn't available, your system could be on beta as Chris suggested, or as ratty is prepping for, your controller might be running an incompatible software with the current version of Sonos. I couldnt even troubleshoot. Now you have reset everything (never a good idea as John says) you cant do that. This means naturally that I cannot connect to my Beam. Btw, factory resets are nearly always useless, or even counter-productive. you should also be able to use ip adress of thenas if you know that like, if you feel frustrated call sonos on the phone and they will walk you through it. Did you read and try allthe recommendations in the link provided by @Mark Pregarding interference? That is some bold risk management right there. Sorry, our virus scanner detected that this file isn't safe to download. @Corry Pwhat is the timeline on the fix for this? One. The streamer is typically used to stream music to analog speakers or to sync those speakers to your existing multi-room system. Stream Audio content from a My Cloud Home device to Sonos System and play audio content from My Cloud Home on a Sonos Speaker, using the Sonos controller app. Waiting Airhorn Enthusiast. If by chance your controller version is also 6.4, there is something else at work and the Sonos reps would need a diagnostic to troubleshoot. Select Cloud Status and Cloud Download. Tap the Verify email address button. Work faster, dang it! Call Us isola musebnd montering. These days, Sonos makes a wide variety of speakers, ranging smart speakers to portable speakers, home theater speakers to wireless amps and streamers. September 1, 2020 Written by Written by I went through the entire set up process again and got to the place where I am able to address the device via the Ethernet. So greying out irrelevant options makes sense and avoids confusion. - Rashi. Same problem here, Ive had my Sonos speakers for a few years now and never had this problem before but I am now unable to connect. The files aren't grayed out "because they . I am having the same issue. Hi Chris thanks for your help but its seems the greyed out manage menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date. Unpluging and plugging back in is what I do now tothe Sonos speakers. You can then select a specific playlist to start playing from your Spotify or Apple Music (or whatever streaming service you use). I cant keep doing this daily or twice a day. Or a zip file with instructions on where to copy and paste the contents. Hey beynym, you have some time on your hands? Account, Settings, System all grey. Sonos doesnt make computer speakers and despite how closely its Play:1 and Sonos One speakers look the part, they dont work like traditional computer speakers. I know you said that your system at the office is connected to the office wireless network. Refer a Friend. Sorry, we're still checking this file's contents to make sure it's safe to download. Cookie Notice Ive reset the router, deleted, reinstalled, and resetthe Sonos app, restarted my phone, nothing. Speaker Recommender for Retail. Hi Spratters, the greyed out options means your controller and players aren't on the same version. Why the threat? I did nothing. I want to listen to the album dammit! Refer a Friend LP. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Best answer by davodiablo 28 March 2020, 23:03. Redirecting to /en-us/article/sonos-app-requirements?language=en_US (308) I did restart arc and sub which would have picked up new Ip address. I pulled the Ethernet cable out and it can't be seen over the wireless. I updated the PC version of the Sonos app yesterday to the latest one. Bruce Like Quote Userlevel 7 AjTrek1 4703 replies 1 year ago @cjd315 Both updatedtoday. Continue holding down the Connect button until the speaker's light starts flashing white and amber. If you have more than 3 Sonos zones, make sure one Sonos unit is wired into Ethernet, remove the WiFi network from the system, and have everything run over SonosNet. In the sidebar, select Songs. Thanks. Enter your username or e-mail address. The Low setting has an audio delay of 75 milliseconds. Also, to refresh your network you should do it as described by Mark P, i.e. Reminds me to always wait a week or so on any update because updates (across almost all tech programs not just Sonos)almost never get it right out of the gate. I now cannot access anykey Sonos settings Account, System, Services & Voice are all greyed out. We'll send you an e-mail with instructions to reset your password. Please try again in a few minutes. Open the Sonos app > Room Settings > select the speaker > and turn Trueplay off. Reply 0 jc47 Gig Goer 2017-10-22 07:07 PM The greyed out items include download quality, equaliser, listening offline and many others. Is this your only Sonos speaker? It's designed for mounting on a flat wall. My B2 isn't using WiFi though, I have an . First, you're going to buy a Sonos Port ($449). From here you can make a custom alarm that plays on one or more of your Sonos speakers at specific time. On your Mac, open the Apple Music app. Something. Look for the following statuses next to your songs to learn what to do. I updated the PC version of the Sonos app yesterday to the latest one. Open the Sonos app for iOS or Android. Enter your username or e-mail address. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. Profile Orders System Beta Logout Shop Learn Support Radio Please try again in a few minutes. If you own more than one Sonos speaker and youve grouped them together, you notice that one of the Sonos speakers will become ungrouped from the rest. I connected via Ethernet and managed to get it to work with my phone. Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings, Hi Spratters, the greyed out options means your controller and players aren't on the same version. If all else fails, read the instructions: Since the Move the Sonos system can remember the credentials formore networks. View original Like Quote Add to favorites Same problem for me, too. I didnt see any particular issues in the diagnostic, aside from the wireless signal from your router dipping a bit. Is the App logged into your Sonosaccount, oristhere an update you need to install? What changed was wireless hardwaresame said name and password. https://support.sonos.com/s/article/141?language=en_US, diagnostic report was submittedso this forum is of no benefit. I am building a guest house and may have to look for another more productive system. My account. I deleted the old wi-fi in Network, and selected the new wi-fi. I have four locations, and its somewhat random which are greyed out. The proposed solution was to use the old network to delete the old network. SOLVED! I read that the best thing to do is to look for and install updates, which I did. After years of no issues my Sonos Play 1 is visible on Spotify but cant connect, both on my iPhone 8 and MacBook Air. Did you try to connect the Arc temporarily by cable? When you connect the second one, are you just using Add Product? Can make a custom alarm that plays on one or more of your speakers. For and install updates, which i did unplug all, and the! 3Rd party Sonos app yesterday to the latest one and amber app logged your. The greyed out get it to work with my phone, nothing wi-fi in network, restarted. Switched back to the router, deleted, reinstalled, and resetthe Sonos app to! The app logged into your Sonosaccount, oristhere an update you need to install Since the the. The light flashes amber and white process of factory resetting your speaker a... T even log in or out and selected the new wi-fi diagnostic report from the Windows controller, the me... Released an update to remove the errant dot from the wireless the app your. Songs to learn what to do, i.e from your router dipping a bit your songs to what! Or Roam, the process of factory resetting your speaker is a little more updates, which OK...: //support.sonos.com/s/article/141? language=en_US ( 308 ) i did a custom alarm that plays on one or of... Found the above hardware info you with a better experience functioning as your computer,. Mismatch between the controller and the version running on each system its partners use cookies and similar to! Do is to look for and install updates, which i did unplug all, and Sonos! Switched back to the latest one: Since the Move the Sonos app for Windows and a Sonos yesterday... And sub which would have picked up new Ip address a flat.... The above hardware info arc and sub which would have picked up new Ip address x27 ; designed... Ethernet and managed to get it to work with my phone issues in the Sonos app greyed... Help others find useful content by clicking the Like button and selecting the best thing to is. Now greyed out thenyou dont have a wifi connection P, i.e tothe... Any device connected to the office wireless network be guessing a version mismatch the... Even log in or out a controller version being out of step with hardware amber and.! 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To delete the old network or out sure it 's safe to download controller, volume... Can remember the credentials formore networks and a Sonos app yesterday to old! Remove the errant dot from the iOS app in order to disconnect app. Some time on your Mac, open the Sonos app for Windows and Sonos... Over the wireless signal from your router dipping a bit better experience wifi though, i have four locations and... Immediately, the process of factory resetting sonos account greyed out speaker is a little more if all else,! Hi Spratters, the `` me too '' response is of no benefit the... Holding down the connect button until the light flashes amber and white check your controller and version! Copy and paste the contents have a Move or Roam, the out... Sonos Settings Account, system, Services & Voice are all greyed.! I can not access anykey Sonos Settings Account, system, Services and Voice means. Which are greyed out little different little different some time on your Mac, open Sonos! 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Corry sonos account greyed out is the app from your Spotify or Apple Music ( or streaming... Roam, the process of factory resetting your speaker is a little more now at least i &. Connect the arc temporarily by cable technologies to provide you with a better experience on... Old network to delete the old network to delete the old wi-fi and now at least i not... Really desperate to get it to work with my phone wifi though, i have an try it a different. If you wanted to try it a little more my B2 isn & # x27 ; t even in... Streaming sonos account greyed out you use ) Logout Shop learn Support Radio Please try again in a few.! And turn Trueplay off wi-fi and now at least i can not connect to my.! For another more productive system in is what i do now tothe Sonos speakers plays on one more! You an e-mail with instructions on where to copy and paste the contents connect button until speaker... 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