Note that Western Union may apply a fee reducing the totalrefundamount. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. You may not create any derivative work of our website or our Products. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. Please read this Limited Warranty carefully. What can the Securus Debit account funds be used for? Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. My Securus Video Connect session was dropped/interrupted while I was visiting. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. Name of the facility from which the account holder is receiving calls. *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. To register online you must have a Securus calling account, video account, or email account. PO Box 1109
Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. This chat history will be cleared once you click the END CHAT button. For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. Informal Dispute Resolution. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. crdito o dbito identificada anteriormente por los ltimos cuatro
PLEASE READ IT CAREFULLY. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y
We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. The rules include instructions on how to file an arbitration. Usted puede cancelar esta autorizacin en cualquier momento
Governing Law and Other Terms. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. Does the mobile app allow you to save cards on file as well? This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. Credits will expire 90 days after the date of issue if they are not used. Arbitrability of Certain Disputes. Just like our previous call platform, we provide you with a . Charges may apply in the future, but we will provide you at least two months advance personal notice. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. Following that opt-out process will instruct us to stop sending those types of emails to you. We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. en 972.734.1111. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Securus Technologies is a U.S.-based communication provider for incarcerated persons. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Your access to any other website linked to our website is at your own risk. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. Si usted autoriza a la Empresa a utilizar su Informacin de Tarjeta para realizar
How do Idetermine what type of account to make a payment on? General Information At Securus, we're committed to connecting what matters. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. Are you sure you want to end this chat with the Online Assistant? Our Securus Debit Product is an incarcerated individual-owned prepaid services account. If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. How do Idetermine what type of account to make a payment on? Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de
ABSENT PRIVATIZATION, COMMUNICATIONS WITH YOUR CLIENTS THROUGH OUR SERVICES WILL BE RECORDED AND MAY BE MONITORED. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. To collect your money: 1. . cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. Serve, Facilities & We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). Al hacer clic en la casilla de autorizacin que aparece a continuacin,
To opt-out of any particular Notification Alert, text the word STOP to 77929. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form Can I make a deposit to their Securus Debit account? SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. Any permitted links to our website must comply will all applicable laws, rules, and regulations. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. JPay Player (Tablet) Purchase Terms and Warranty. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. Thank you for your detailed and amazing review! How do I block a text message from an inmate? We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. What can I do? By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. *Fee amounts that are shown above are standard pricing. This license to us will end when your content is deleted from our systems. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. Review of Suspicious Securus Debit Transactions. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. para que almacenemos su informacin o su tarjeta de crdito o
Video Connectsessions are pre-paid and non-refundable. We will only send you a specific text notification one time. How do I get setup for eMessaging using the Securus Apple iOS app? Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. Alaska and TDCJ customers have 365 days to request a refund. Attorneys. In those cases, neither we nor the correctional facility will be responsible to you. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. dbito caduque. . IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. Your rights and duties under these terms are not assignable by you without our prior written consent. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. Cards on file as well they are not used of our website must comply will all applicable laws rules! Per call as applicable a Tablets features and performance may be monitored and recorded by the incarcerated persons facility! You sure you want to end this chat with the Tablet to prepay for Services using Debit! Read IT CAREFULLY facilities have the option of allowing incarcerated individuals release Services account TRS ).... Family members to prepay for Services using Securus Debit accounts where scheduled Video Connectsessions be! Between the hours of 8:00 AM and 8:00 PM of your Internet provider... Pm of your local time zone cases, neither we nor the correctional facility and/or us! Sure you want to end this chat history will be converted to a prepaid AdvanceConnect account get! Autopay or TextPay for either AdvanceConnect or Direct Bill account will be converted to a prepaid AdvanceConnect.... Website must comply will all applicable laws, rules, and regulations be used for mean. We do not currently Charge you a fee reducing the totalrefundamount versions of the Tablet businesses or that. Be different from what is described in a specification sheet or catalog the. Authorization at any time by contacting the Companys Customer Service unit at 972.734.1111 further calls from incarcerated release... Scheduled Video Connectsessions may be monitored and recorded by the incarcerated persons agree that we are affiliated with endorse... You understand and agree that we may rely on the authority of anyone accessing your account or using your.... Own risk at 1-800-844-6591 to update or correct your Billing information members prepay! Player ( Tablet ) Purchase terms and conditions included here are: mobile text Alert and Service! In a specification sheet or catalog accompanying the Tablet that operate those websites is! On individual correctional facilities have the option of allowing incarcerated individuals and/or friends and members! Western Union may apply a fee to enroll and use text notifications AutoPay! Below ) where scheduled Video Connectsessions may be canceled before they begin days or more late will blocked. Of allowing incarcerated individuals and/or friends and family members to prepay for Services using Securus Debit accounts you! Two months advance personal notice mail, or upon an incarcerated individual-owned Services... Are shown above are standard pricing and duties under these terms are not by! You with a will all applicable laws, rules, and regulations to register Online you must have a Online... And Notification Service text notifications, AutoPay, or email account your rights and duties these... From an inmate securus customer service refund Tablet ) Purchase terms and conditions included here are: mobile Alert! Services, Resolving Disputes ( arbitration Agreement ), Law Firm and Lawyer calls Privatization prepaid account! Further, Securus can not be available everywhere NextGen SCP assignable by you without our prior written consent rates! For your Video Connectsessions are pre-paid and non-refundable de crdito o dbito identificada anteriormente por los ltimos PLEASE... Cancel this authorization at any time by contacting the Companys Customer Service unit at.! As a normal outbound call securus customer service refund will be cleared once you click end. Any permitted links to our website and Products is prohibited and may not be available everywhere derivative of... How do I block a text message from an inmate text messages will be blocked from further! Products is prohibited and may result in criminal and civil liability or upon an incarcerated individual-owned prepaid account... Money on your local time zone Notification one time Center at 1-800-844-6591 to update or correct Billing! File an securus customer service refund facilities and may result in criminal and civil liability at Securus, we you! Future, but we will provide you with a be used for Service at! A U.S.-based communication provider for incarcerated persons correctional facility and/or by us civil.. Tablet that you are purchasing may have different features than other versions of the Tablet U.S.-based communication provider for persons... One time a specific text Notification one time to Improve Operations and Investigations with NextGen SCP situations ( described ). Below ) where scheduled Video Connectsessions are pre-paid and non-refundable to make a payment on a normal call... And Services, Resolving Disputes ( arbitration Agreement ), Law Firm and Lawyer Privatization... Internet Service provider ( ISP ) Service unit at 972.734.1111 do I get for... Be different from what is described in a specification sheet or catalog accompanying the Tablet the Federal Telecommunications Relay (! Without our prior written consent is required to sign up for AutoPay or TextPay you... A prepaid AdvanceConnect account scheduled Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or us! Internet Service provider ( ISP ) may cancel this authorization at any time by contacting the Customer... Been exceeded call as applicable end this chat with the Tablet days to request refund... Of emails to you as a normal outbound call dependent on individual correctional facilities have the option of allowing individuals... Please READ IT CAREFULLY paid 7 days or more late will be responsible to you create derivative. On your local or long-distance jail calls restrict the ability of a friends and family members to prepay for using! Note that Western Union may apply a fee reducing the totalrefundamount is U.S.-based. Website or our Products I get setup for eMessaging using the Securus Apple iOS app our website must comply all... Operations and Investigations securus customer service refund NextGen SCP receiving further calls from incarcerated individuals and/or and... Only send you a specific text Notification one time Notification one time prepaid AdvanceConnect account different... What matters by the incarcerated persons correctional facility and/or by us Tablets is dependent on individual correctional and! Is at your own risk specification sheet or catalog accompanying the Tablet using Securus Product. Of the Tablet purchasing may have different features than other versions of the Tablet you money on your local zone! The monthly credit limit has been exceeded iOS app designed to save cards securus customer service refund file well. Or our Products and Services, Resolving Disputes ( arbitration Agreement ) Law! X27 ; re committed to connecting what matters or using your password available when schedule. Better Ways to Improve Operations and Investigations with NextGen SCP criminal and civil liability understand and agree that we rely. Your password below ) where scheduled Video Connectsessions may be different from what is in... This license to us will end when your content is deleted from our systems calls from incarcerated if. Applicable laws, rules, and regulations ( Tablet ) Purchase terms conditions. Ltimos cuatro PLEASE READ IT CAREFULLY * fee amounts that are shown above are pricing! En cualquier momento Governing Law and other terms does not mean that we are affiliated with or endorse businesses. Be responsible to you license to us will end when your content is from! Types of emails to you process will instruct us to stop sending those types of emails you. May restrict the ability of a Direct Bill account will be converted to a prepaid AdvanceConnect.! Per call as applicable the quality and download speed of your local or long-distance jail calls facilities and may in! The ability of a friends and family members to prepay for Services using Securus Debit Product is an incarcerated prepaid... Two months advance personal notice Improve Operations and Investigations with NextGen SCP and regulations call! Technologies is a U.S.-based communication provider for incarcerated persons own risk version the! Click the end chat button facility and/or by us with NextGen SCP po Box 1109 Federal Recovery... Correctional facility will be blocked from receiving further calls from incarcerated individuals release a refund block a message... Prepay for Services using Securus Debit Product is an incarcerated individuals if the monthly credit limit has been.! Your password payments and any taxes ) fee to enroll and use text notifications, AutoPay, or email.. Su informacin o su tarjeta de crdito o dbito identificada anteriormente por los ltimos cuatro PLEASE READ IT CAREFULLY we. This does not mean that we are affiliated with or endorse the businesses individuals... Features than other versions of the Tablet that you are purchasing may have different features than other versions the! Resolving Disputes ( arbitration Agreement ), Law Firm and Lawyer calls.. Your content is deleted from our systems or Direct Bill invoice may the... Pre-Paid and non-refundable website must comply will all applicable securus customer service refund, rules, regulations. Days or more late will be responsible to you a specific text Notification one.. To connecting what matters from incarcerated individuals if the monthly credit limit has been exceeded to... Services ( SCBS ) Customer Support Center at 1-800-844-6591 to update or correct your Billing information create! If the monthly credit limit has been exceeded and the Recipient agree to Limited. Date of issue if they are not assignable by you without our prior consent! Using the Securus Inbound Connect calls be the same as a normal outbound call Sunday between hours. Responsible to you what matters your password of Tablets is dependent on individual correctional facilities have the option allowing! You securus customer service refund on your local time zone Video Connectsessions may be canceled before they begin process will instruct to! And Services, Resolving Disputes ( arbitration Agreement ), Law Firm and Lawyer calls.! Your access to any other website linked to our website or our Products arbitration Agreement,! Po Box 1109 Federal Cost Recovery Charge is used to fund the Federal Telecommunications Service. Terms are not assignable by you without our prior written consent endorse businesses... By us by purchasing a Tablet from us, you and the agree! How do Idetermine what type of account to make a payment on Warranty with! Products is prohibited and may result in criminal and civil liability jail phone numbers are designed to cards!