It is a daily battle. I have multiple black stainless steel appliances. All the knobs also cracked after 2 years inside and some of them become very loose and easy to fall off. The repairman said it would be cheaper to buy a new one. Highly disappointed they will not own up to an existing product problem. Today the peeling started on the dishwasher purchased 2 years ago. It's really frustrating And also the black stainless steel look is so cheap it flakes off on some areas Really disappointing. The advice guy said it was cosmetic and warranty wouldnt cover it. Samsung needs to make this right for people who is Spectre harder in money on these appliances. Put it in some tsuyu sauce (dashi broth based sauce), sprinkle in some nori, maybe some thinly sliced scallions, some tempura flakes, and it's a beautiful light Japanese appetizer with barely any work. I captured a few chips with scotch tape after using the oven and they are clearly blue and very tiny but you can feel the sharpness. To update my experience, we were able to get Whirlpool to buy back our range at 100% of the cost we paid for it even though it was 1-2 years past the warranty. No help from the company I purchased it from. These other work appliances cosmetically that I have ever owned. How can I get this replaced, or taken care of? How do I join this suit? 05-01-2022 I notice today its starting to peel. 06:58 PM How do I join this lawsuit! Class action lawsuits may need to be started. The second oven peeled immediately after baking with the stone. I am hoping to get added to the settlement list. Anyway, enameled cast iron doesn't need to be seasoned. 12-09-2021 Please add me to this lawsuit! 3 years ago I purchased the black stainless appliances to include the stove, microwave, dishwasher and the stove is peeling on the door and around the control panel. It started peeling in several places on the fridge and on the oven/stove. I would like in on the lawsuit. Thank you. Shame on you Samsun for making a product that if you wipe it range that you will indeed have it peel off. in, 08-12-2022 I have the same problem on two Samsung black stainless steel products, a microwave and an oven, both purchased in 2017. So if we should just stop using the self cleaning feature to stop this peeling, how should we clean the oven? I was told heat bounces around the flakes that keep coming off and not to use the oven in case the enamel flakes fly into the food. Had to remove the turkey & let the residual heat dry out the sensors/electronics, then the oven worked again. The fridge was marketed as fingerprintless well thats a lie and the ice maker doesnt work properly after fixing. We are extremely upset as it was a lot of money. Those things are easy to live without, but I did enjoy them when they functioned. I also purchased a suite of Samsung black stainless appliances less than 3 years ago and am experiencing the same issues with the finish, as well as other issues regarding performance. In addition to the defective finish 3 of the knobs are broken. Please add me to this awsuit. The oven is peeling horribly and samsung denies any support and culpability. Our Samsung black stainless steel gas range, microwave and dishwasher all under 1 year old are peeling. Copyright 1995-2023 All Rights Reserved. Please include me in the class action lawsuit. You can pick up a set of the stainless knobs for $30. We couldn't believe that this could have happened. I literally do not hardly cook so there was no way it could be from use. The peeling is everywhere! Ridiculous to pay this much for an appliance which is now an eyesore. in. 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Our oven is only 3 years old and is peeling. I hope there is another class action suit for the stainless steel Samsung appliances. We have Samsung black stainless appliances that are about 3 years old. It's only just still in warranty so I'm hoping they'll do something to help, but it's such a pain. called Samsung several times and was told that someone would get back to me with 48 hours. I googled and found that someone has filed a lawsuit against Samsung for the peeling black finish. Its only 2 years old and I dont abuse it or use harsh cleaners. I would. Scrubbing it with a sponge scourer will only make it worse not that I haven't tried so what are my options? All three appliances are peeling and delaminates when you look at it. I purchased my Samsung black stainless electric range, along with my refrigerator and dishwasher about 7 month ago. I had no idea this was a thin plastic film when I purchased the stove. So disappointed and disgusted with these products! I thought I was getting quality appliances but I was wrong and sdpent alot of money on tese. Spent close to $7000 and my microwave is peeling. (We noticed it 2 years after purchase, but thought there was nothing we could do to fix) therefore thought it to be our fault. However, physical damages are not covered under warranty. It started the first week we bought it. Samsung oven enamel cracking and peeling Topic Options (Topic created on: 12-30-2020 09:39 PM) luky56 Beginner Level 2 Options 12-30-2020 09:39 PM in Others We just bought a new Samsung range and after the first self cleaning the enamel start to crack and peel off. I do not believe I would have spent $3200 on an range that peels. When I contacted Samsung I was told it was a cosmetic issue! @wekick You know, that's a very good question. I am so sorry to have bought Samsung. Topics. So far, the oven is peeling and flaking on the control panel and around the handle. These appliances are not even 3 years old. I think that Samsung is having major problems with appliances. All new appliances about a year old. Id like to be included in lawsuit. I am bummed as I did not know these were painted I thought they were just a different made stainless steel. They said they would contact LG, but I didn't hear from their customer service person. Leaks water down into the bottom of the fridge. I also have the grudge but thats not peeling as yet bought the stove 2018. I got conflicting email answers from Miele about whether their 30" dual fuel ranges have stainless or enamel oven cavities so I called them today - the person I spoke with was helpful and confirmed that the oven cavities are stainless steel (we spoke specifically about the model 1724G and 1924-2G - the person specifically said that there is no porcelain or enamel in the ovens). I have four Samsung appliances; gas range, refrigerator, microwave and dishwasher. According to the class action, Samsung has the finish in 30 of its refrigerators, 26 of its ovens, five of its gas cooktops, two of its electric cooktops, one of its induction cooktops, five of its range hoods, six of its microwaves, and six of its dishwashers. 02:24 PM It included the Microwave, Gas Stove, French Door Refrigerator, and Dishwasher. We purchased an entire Samsung kitchen suite in October 2020. This oven was in a holiday rental property. It is now 1/11/2017 and I think the glass top is defective. I have purchased a Samsung black stainless steel refrigerator in 2018 that is peeling. Please include me in .lawsuit. I purchased 4 Samsung black stainless steel appliances in 2020 and the oven range door is peeling. The bigger problem now is, I have to roast or bake something that contains a lot of moisture for several hours, the oven sometimes turns off. Flaking more than the breads I cook in it. My wife and I purchased a electric range, microwave, refrigerator and dishwasher. Their phone number is 512-415-8215. I am very disappointed in this company. With in 8 months the black plastic coating started to peal on the front of the oven door. What do I do about this and whats happening with the suit? Copyright 1995-2023 All Rights Reserved. Ive had my stove about a year. in, We have been in an ongoing dispute with Samsung because our range overheated so badly when we self cleaned it that a chemical smell came from the oven and the enamel on the bottom inside of the oven cracked. More so environmental waste as a burden . I paid thousands of dollars. I am having some peeling as well as ice make not working. I explained to the customer service representative that this is a defective product and should not be charged to the customers. Worst appliances ever . Clearly, if the self cleaning function is not working, it falls in this category. For what they cost its ridiculous. The dual door gives you access to just. We would like to be a part of the class action suit. How can I be included in it? that reports on class action lawsuits, class action settlements, Our stove that is not used very often has started peeling. 05:56 PM The results will help get a refund or a different replacement from the company that sold it to you. I told him if he doesnt leave. My stove I bought 2 years ago is also peeling around the oven handle. 01:46 PM Typically the failure mode of enamel cookware is for big glass like chips to come off. Extremely disappointed. Same with our Samsung stove Staring peeling in a couple The range has started peeling around the oven door handle. We have had it a little over a year. They dont care about customers at all. Count me in on the lawsuit if you take it further, Your email address will not be published. Because they are accredited with BBB, they have to go through the process of trying to resolve your issue. I am just now finding out about lawsuits and issues others are having. Continuous sheets of glass, stone, metal and porcelain are saving cleaning time and offering more looks than ever, Don't even pick up a paint chip before you take these bathroom remodel aspects into account, Before you grab that first paint chip, figure out your needs, your decorating style and what to get rid of, Get the beauty of wood while waving off potential splinters, rotting and long searches, thanks to eye-fooling ceramic and porcelain tiles, Check out the latest and greatest in sinks, ovens, countertop materials and more, Mein Benutzererlebnis mit Cookies anpassen, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Related discussion about Wolf oven problem, https://chicago.cbslocal.com/2020/09/21/you-dont-want-this-ingredient-in-your-brownies-porcelain-lining-can-chip-off-in-some-ovens-its-a-huge-concern/, Porcelain vs. All of my appliances have this finish, are peeling & are about 2 years old. As stated in multiple posts prior the Enamel is cracking and flaking. Official website. Same issue of the thin black coating peeling looks terrible. Contact the attorneys that are handling this case directly. I cant even clean the stove without more peeling. The nationwide class action lawsuit was filed in a Texas district court on April 21 by lead Plaintiff Adam Lee, who alleges Samsung Electronics America, Inc. has harmed its customers by selling defective products and ignoring customers complaints. After about 30 mins I heard a massive bang, which frightened the life out of me as I was stood next to it cleaning, and the inner glass had shattered. I don't think a court would consider a 5 year old oven that's chipped to bare metal acceptable! One of the vice presidents of the co emailed me several times and finally a FULL refund was arranged. Bought Black stainless Samsung refrigerator, microwave, gas range and dishwasher 2 years ago. My old gas range lasted for 30+ years and never a problem like this. This is ridiculous. The manufacturer would try to argue it's "fit for purpose" because "chipping is just cosmetic" but I think consumers have a good chance of convincing a court otherwise. I live on Kauai. The oven cooks really well so I decided to get one for home as well. Be persistent! It's just 2 years old and I have a warranty. My black stainless steel refrigerator, microwave, and stove are all peeling. I've seen a lot of comments since 2009, with the most recent in 2016, regarding flaking in . That time would depend on the durability claims made by the manufacturer, the type of products, and the price you bought it for. 11:35 AM Start by washing and thoroughly drying the damaged spot. Samsung reps were little to no help and dont care. we also have dishwasher and microwave. Maybe it would be worthwhile to report these companies to the FTC. These are not cheap ESSENTIAL appliances/components to every day living when it comes to the dollars spent by consumer. Shame on Samsung. I have my receipt and everything. So, I did an Internet search and found many references to customer complaints about this with several different manufacturers. Less then a year old over 2000$ and looks horrible in my new kitchen. Here is a link that might be useful: Related discussion about Wolf oven problem. My husband and I purchased a Samsung electric range and refrigerator less than 3 years ago and the paint is starting to peel. When I finally needed to use the self-cleaning option (that's what we all want, isn't it?? I have owned it less than 2 months and I cant clean now because it will get worse. Not happy with any of them. The model is NX58J5600SG. Lee says that Samsung has known about the defect for years, citing a number of complaints nationwide, but has largely ignored customer complaints and done nothing to address the issue. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. The customer service with Samsung is HORRIBLE. I will get in touch with an attorney and go after both PC Richards and Samsung if they do not replace the doors. Have you checked out the price for one replacement knob? The wrap on the front of the gas range is flaking off in the area where the knobs are. I would like to join this class action lawsuit. My range is only 3 years old and peeling every where. I have already contacted them. I just feel like its one hot mess after another. Ceramic Tile: A Five-Scenario Showdown, Kitchen of the Week: Brick, Wood and Clean White Lines, A Cooks 6 Tips for Buying Kitchen Appliances, My Houzz: Easygoing Elegance for a Massachusetts Saltbox, 9 Surprising Considerations for a Bathroom Remodel, Decorating 101: How to Start a Decorating Project, Top Tile Trends From the Coverings 2013 Show the Wood Look, Standouts From the 2014 Kitchen & Bath Industry Show, Oven recommendation for tiny but high-end kitchen. Peeling is an understatement the drawer on my range is down to almost all stainless. Answered by Jen1a 4 years ago. That is actually a plastic coating that is not worth the extra money. These appliances and they look like Your under-cabinet lighting could also do with an upgrade at the same time. Adam Lee v. Samsung Electronics America Inc. , Case No. Samsung is selling completely incompetent products and not standing by their name when it comes to customer satisfaction. I wipe it out occasionally to check for blue flakes and they seemed to have stopped. Houzz nutzt Cookies und hnliche Technologien, um Ihre Benutzererfahrung zu personalisieren, Ihnen relevante Inhalte bereitzustellen und die Produkte und Dienstleistungen zu verbessern. BTW sorry for the english, im from french part of Canada. Ive dealt with this for over four years and I want them to own up and give the customers what they paid for. We just bought a new Samsung range and after the first self cleaning the enamel start to crack and peel off. I bought Samsung black stainless steel oven and microwave. The oven is about 4 years old and I've used the pyrolytic self clean function about 16+ times with no issues. The dishwasher had. We'll see if someone follows up. I paid $899 + tax for my oven. The photo tricked me into thinking it was different. I dont think this is normal. We would like to be included in this lawsuit against Samsung. Eventually the company I purchased it from sent me a full refund and said they didn't want the oven back. I have all my appliances with the same issues. In the last few months, more and more areas of the finish are literally vanishing. When I called Samsung they said they would send a service rep out they then canceled the service call and never got back to me. I bought stove and microwave and after a few months of having it It started peeling. Samsung is if use of crap they should stick with TVs that they know and leave it at that. It looks awful considering the extra money we paid for these. My oven has NEVER been correct with temperature control. Doing so will loosen the grime and cut . This is awful, I have the samsung stove peeling. My stove is peeling around the knobs and the black top finish is peeling/flaking/ chipping off and its about the size of a slice of bread. We purchased the full kitchen package. I have so much regret. I am very upset because this is a manufacture defect and they will not do anything about it. I about these appliances. How can I be included in this class action lawsuit for my refrigerator? Samsung stove black paint is completely peeling off after only 3/4 years, So upsetting. I purchased a Samsung black stainless dishwasher, gas range and above the range microwave and all started peeling within 6 months Method 1 Painting Your Stove Download Article 1 Select a type of enamel paint. It also doesn't have a teflon layer-that's what the enamel is for. Id very much like to join a class action lawsuit if its not too late, Purchased stove on 11/20/2018 double door design ,$2400, worst stove ever,problems with door ,heating up sometimes ok sometimes takes along time, peeling on the control panel is now about 10in. Our Samsung black I called Samsun customer service and they said they would send someone to fix it. What should I do? I would like to be involved in this lawsuit. Noticed the flaking by the control panel. Using a paintbrush, carefully paint over the affected area. in, 11-06-2021 I have spent hours on the phone with Samsung and over text with Samsung Support with no resolution or recourse. Our stove started peeling and the knobs have worn off so you can not read the knobs settings. No posts to display. I am not sure what they will do this time! New stove peeling now and there is no repair available and dont want to go through what I previously had to get a new one and continue the process over and over. The refrigerator is also chipping. I spent a lot of money on these pieces. However, the company conceals and omits that the finish is a thin plastic coating that is prone to peel, chip, flake, and prematurely degrade through the ordinary use of the Black Stainless Steel Appliances, the class action claims. My stove is peeling I have too so bad in the same exact place how do I be included in the lawsuit. You have to really argue to get anything from its ridiculous. Im so upset, is going to come completely off after years of use. I read more. Finally, I decided to get stainless steel appliances from another company. This was over quite a few years and if you put something on the bottom intentionally you might have a fire at the least really bad smoke so dont do that. I also purchased a black stainless finger print resistant stove from Best Buy and just over a year the paint is peeling by the handles where I have seen hundred of pictures since researching. 1. The film almost looks like a cheap, flaking automotive window tint. A lot of rust normally doesn't just appear at once. I have Samsung black stainless steel appliances with scratches!!! 09:39 PM After several escalating emails from me, They told me to take it up with mfgr. Step 3 Paint one coat of primer on the door carefully. opinions on regular stainless dishwasher or panel ready? Up till now Smeg have been great to deal with. The vent would come on as well. Samsung wont do shit about it but never enclosed the possibility of it peeling. But this all sure makes it hard to buy anything and know we wont also be buying into major headaches. We purchased the Samsung Kitchen applances in the Black Stainless about 3 years ago and having the same issue with the stove. The appliances were all new. Their phone number is area code 512-417-8215 The attorneys representing are Aaron Radbil and Alex Kruzyk. The metal surface is heavily scratched where the paint is missing. Never will another Samsung appliance enter my house. Coating peeled near each handle approx 18 months after purchasing. One good type of enamel paint you can use is Rust-Oleum High Heat Paint. Why dont they stand behind their products and earn some respect? We purchased several Samsung appliances last year, the dishwasher door has begun to peel on the bottom. 02:33 PM About this item: Cast iron covered dutch oven with side handles and fitted lid; oven safe to 400 degree Fahrenheit. I also have microwave, oven, dishwasher and fridge that are peeling. Mine has the same pattern and doing the same thing. I also wish to be included. We purchased the Samsung gas range 6/2019 in the black stainless steel and the finish is peeling off the door around the handle and on the front of the range around the control panel. http://starcraftcustombuilders.com/warranty.game.htm, 08-04-2022 Worst appliances I ever purchased! I bought it in 2017. This is unacceptable! Then 2 weeks later we received an email saying the claim was denied. Same thing happened to our refrigerator. 039. Their names are Aaron Radbil and Alex Kruzyk. We just bought a new Samsung range and after the first self cleaning the enamel start to crack and peel off. 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